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There is quite a lot of information missing from your post. This can be caused for any reason of a multitude of possible ones.
You say "log on to...".
- Do you actually need to enter a username and password to access that particular document?
- Do you get a login prompt from Google Chrome, but you do not get one from the other browser that you use to get access?
- Do you use AD to authenticate users?
- Are you in the same domain as the QlikView server is in, and the user you are logged in with in Windows has a valid license and Section Access entry in the document? Or are you trying to get access with a different user ID than the one you are logged in with?