4 Replies Latest reply: Apr 27, 2016 3:39 AM by Peter van Oers RSS

    Erreur 1053: impossible to restart the service

    omar bensalem

      Hi everyone,

       

      I'm currently trying to open my Qlik Sense Management Console.

       

      It was running a while ago, but now, I found out that the services are down.

       

      When I try to start a service, I have this :

      Capture.PNG

       

      What should I do?

       

      I've tried these 2 commands:

       

      sfc /scannow

      chkdsk /r

       

      Then I've tried to change the connexion setting of the service to the local system like this :

       

      Capture.PNG

       

      But none of that changed a thing; And now when I try to revert this  and change the connexion back to an administrator account; it won't.

       

      I'm looking forward to any type of help. I'm out of ideas really !

       

      Thank you all

        • Re: Erreur 1053: impossible to restart the service
          Levi Turner

          Basing it off this Microsoft page (https://support.microsoft.com/en-us/kb/839174), I suspect the issue presents primarily with the Qlik Sense Repository Service and/or the Qlik Sense Proxy Service and that you're running Windows 2012R2. Basically the services are taking too long to start up and Windows is killing the service(s). The fix here is:

          1. Go to Windows Start menu and click Run
          2. Type regedit, and then click OK.
          3. Go to the registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
          4. In the right pane, locate the ServicesPipeTimeout entry. Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:
            1. On the Edit menu, point to New, and then click DWORD 32-bit Value.
            2. Type ServicesPipeTimeout, and then press ENTER.
            3. Notice that the value is spelled ServicesPipeTimeout, with services in plural.
          5. Right-click ServicesPipeTimeout, and then click Modify.
          6. Click Decimal, type 120000, and then click OK. This value represents the time in milliseconds before a service times out.
            Note: The default value is 120000 milliseconds (2 minutes). If you are encountering issues, you will need to adjust this to 300000 (5 minutes) or higher in some cases.
          7. Restart the computer.
          • Re: Erreur 1053: impossible to restart the service
            Peter van Oers

            Hi Omar,

             

            When I look at my repository service it's running with the credentials of the service account if used to install (and run) the services.

             

            On your logon page of the service the system account is used to run the service.

             

            Have you used a service account for the services? If you did, i would change the credentials to them.

             

            Hope this solves your problem.

             

            Peter.