3 Replies Latest reply: Oct 12, 2010 12:15 PM by rugcutter RSS

    How to troubleshoot scheduled reloads?


      I am a QlikView newbie and trying to find my way around.

      I have a QlikView server setup on on a single server (version 9). All the services appear to be running properly.

      For a given qvw document, I have the reload schedule configured to "Every 0 hours and 10 minutes" in the QlikView Management Console.

      However the scheduled reload does not appear to be working. The reload only works when I manually click "Reload Now" in QlikView Management Console.

      I have the log level set to "Debug Logging" under the QlikView Server Settings tab. I can see that debug logs are written to my log folder path when the reload occurs - under a Qlikview Distribution Service\1\Log\20101006\120245 - _Reload Now_ of GS ATC Dashboard.qvw\TaskView.txt. But there are only logs for the manual reloads I have done - not the scheduled ones.

      The data in the qvw is only as recent as the manual reload; the timestamp of the file reflects when the manual reload occurred.

      I don't see any other logging that indicates errors when the scheduling piece kicks off. It is if it were not running at all?

      What service or task, handles the scheduling piece? I already have the Qlikview Distribution Service running - does it kick out any logs that I need to look at?

      Is there a certain permission that needs to be applied to a particular service, file or component?

      How should I troubleshoot why the scheduled reload is not occurring?

      Is there a specific section in the documentation I should be referring to?

      Thanks in advance!