8 Replies Latest reply: Aug 19, 2016 5:54 AM by Andrew Whitfield RSS

    QVW doesn't respond/frozen

    Felix Kühn

      Hey Lads,

       

      our users have access to different QVW Files (finance, sales, etc.) over the Qlikview Access Point.

       

      One of our users may access to all of the QVW files, but one application is not resonding anymore. That means, no selection, clear, close or other option is possible to click. The only option ist to close the browser and that's it. All other files working properly and also the other users may access the not responding QVW file without any issues.

       

      We are working with the latest Version of QV 11 and don't use Publisher. Our clients are using IE 9.

       

      We've already tried:

      - to remove last document state

      - delet all temp files of IE on the client

      - Server restart

       

      Do you got any idea how to fix the issue?

       

      Kind regards

      Felix

        • Re: QVW doesn't respond/frozen
          Stefan Wühl

          At what point in time is the application freezing when this user tries to access it?

           

          Does it freeze just when trying to opening the app or later after making some selections?

          • Re: QVW doesn't respond/frozen
            Marcus Sommer

            Are any OnOpen-trigger or other trigger enabled? Are there any queries on the osuser() or is section access implemented? Another try could be to remove (with backup) the shared- and meta-files and/or to remove the settings.ini from the user.

             

            - Marcus

            • Re: QVW doesn't respond/frozen
              Peter Cammaert

              Server Collaboration has been enabled?

               

              If you can find out which sheet is displayed by default, in QMC drop all server objects this user placed on that sheet. Otherwise, drop them all.

               

              If you want to do this as a test, make a backup copy of the corresponding .Shared file in the document root, before deleting the objects. Simply resotring this file will put back all deleted objects.

               

              Peter

              • Re: QVW doesn't respond/frozen
                Felix Kühn

                Hi Lads,

                 

                thank you very much for your fast and qualified answers.

                 

                We deleted the the server objects for the special qvw file an now it seems to work.

                 

                Kind regards

                Felix

                  • Re: QVW doesn't respond/frozen
                    Peter Cammaert

                    It appears your solution has been provided in this thread; Please close the discussion by marking an answer as correct. The correct answer will appear in the same frame as your original post, making it easier for other community members to find Q & A.

                     

                    Helpfuls can be assigned using the corresponding entry in the Actions menu. Thanks.

                     

                    Peter

                  • Re: QVW doesn't respond/frozen
                    Andrew Whitfield

                    Hi Felix,

                     

                    you really need to close down this thread after 3 months, either mark the appropriate response as CORRECT or use ASSUME ANSWERED.

                     

                    This avoids other users wasting their time opening it and reading it -

                     

                    Andy

                      • Re: QVW doesn't respond/frozen
                        Felix Kühn

                        Hi,

                         

                        I selected the correct answer. Anyway, I don t have a clue how to close

                        it. Please check an give me some advise.

                         

                        Thx

                        Felix

                         

                         

                         

                         

                        Schöne Grüße aus Neu-Ulm

                         

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                        Felix Kühn

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                        Von:    Andrew Whitfield <qcwebmaster@qlikview.com>

                        An:     Felix Kühn <f.kuehn@carlgoetz.de>

                        Datum:  18.08.2016 13:09

                        Betreff:        Re:  - QVW doesn't

                        respond/frozen

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                        QVW doesn't respond/frozen

                        reply from Andrew Whitfield in QlikView License & User Management - View

                        the full discussion

                         

                        Hi Felix,

                         

                        you really need to close down this thread after 3 months, either mark the

                        appropriate response as CORRECT or use ASSUME ANSWERED.

                         

                        This avoids other users wasting their time opening it and reading it -

                         

                        Andy

                         

                         

                        Reply to this message by replying to this email, or go to the message on

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