4 Replies Latest reply: Jun 6, 2016 12:22 PM by Peter Cammaert RSS

    How to permanently remove quaranined until

    Nicola Austerfield

      I set up a new user, but every day she is getting a message saying she can't access QlikView, and when I go to her Document CAL she has a Quarantined Until time next to her name.  I keep removing this, but the next day she has the same problem.  How do I stop this happening every day?


      I also set up another user, who isn't accessing QlikView as regularly, and every day when I go in to remove the above quarantine, this other user has been deleted from the list of Document CALs.


      We have 36 CAL's available, and I have 31 assigned users.