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Is there any reason why the AJAX client would be grayed out on the access point? IE-Plugin is available.
On the server, Documents --> Server Settings --> Access Point Access Methods, AJAX zero footprint client is checked.
And it looks like there are paths listed in System --> Setup --> QlikView Web Servers --> Access Point
So not sure what the issue could be. The access point opens and documents are available. Just the AJAX option is not.