4 Replies Latest reply: Mar 30, 2017 9:23 AM by crisian san RSS

    Cannot access Sense QMC after install on server

    Brett Odom

      We installed Sense on a new server, for a single node site. During install we selected the public IP address for the Host Name screen. After installation, the Installation Summary screen showed all services correctly installed. During installation, the install program did not ask for licensing information (I've installed Sense server only once before - I recall entering the license info, but can't remember when, and assume it was on the QMC post installation).

       

      However, when attempting to access the QMC, the browser can't connect. We've tried various addresses in the browser, such as localhost, 127.0.0.1, etc. I have no way to access to the QMC to manage any of the configuration settings, etc. We're simply dead in the water.

       

      This is incredibly frustrating, and nothing I've found on the help, installation guide, or the server configuration manual seems to sort this out. Appreciate any insights.

       

      Host machine is running Windows Server 2012, 64-bit.

       

      Proxy logs are attached. Note that the domain IP was changed in the logs to 208.xx.xxx.xx, and the URI was changed to "dashboards.example.com" to anonymize those a little bit.

       

      Added proxy logs