3 Replies Latest reply: Mar 29, 2011 8:36 AM by Matthew Crowther RSS

    Multiple QVS Off-Line Due to Domain Controller / AD Group Changes

    Matthew Crowther

      I hope someone can assist or has experienced a similar issue:

      We have 3 Enterprise Qlikview Servers running on VM's - all are currently experienceing the same issue relating to their internal authentication (not the authentication of Users):

      In the Q(E)MC's the Services are all showing as ok apart from the 'Qlikview Server' that shows as 'Disconnected' (All the Services are running), when we try to access the License tab everything greys out and we are left with the message 'Server Is Down', most of the other pages within the consoles are also unavailable.

      This appears to be related to wider amends that have been made to our Domain Controllers and / or AD Group policies.

      I have managed to get the servers running so as they can serve documents to users by amending the relevant Config.xml file to use 'NTLM' authentication instead of 'Negotiate' however the Q(E)MC issue persists along with the fact that we can't shedule / admiister tasks and documents and the existing tasks aren't sucessfully reloading.

      I'm in contact with Qliktech Support but they are at a loss to explain what the QVS is trying to do to point us in the direction of the issue.

      Below is an extract from the 'Management Service' log file:

      ...
      28/03/2011 11:04:28.4326250 Information Initialization complete, entering main loop...
      28/03/2011 11:05:22.8076250 Error System.Exception: Failed to retrieve CAL configuration from QlikView Server
      at (Guid qvsID, CALConfigurationScope scope)
      28/03/2011 12:19:05.7451250 Error System.Exception: Failed to retrieve settings from QlikView Server.
      at QMSBackendCore.Service.ServiceImpl.GetQVSSettings(Guid qvsID, QVSSettingsScope scope)
      28/03/2011 12:19:32.1826250 Error System.Exception: Failed to retrieve CAL configuration from QlikView Server
      at QMSBackendCore.Service.ServiceImpl.GetCALConfiguration(Guid qvsID, CALConfigurationScope scope)
      28/03/2011 12:19:42.3857500 Error System.Exception: Failed to retrieve settings from QlikView Server.
      at QMSBackendCore.Service.ServiceImpl.GetQVSSettings(Guid qvsID, QVSSettingsScope scope
      From the Event Log:
      'Session Stop reason: Can't Authenticate'
      Any ideas gratefully appreciated.
      Cheers,
      Matt