5 Replies Latest reply: Sep 23, 2016 1:59 PM by Elly Odell RSS

    Disapearing bookmarks

    Geoffrey Fenwick

      Hi community,

       

      We are encountering an issue where some bookmarks are disappearing intermittently. It's rather difficult to gather evidence on it happening because when it is reported I cannot see anything obviously wrong other than the bookmarks are not there. When I look on the server I can see there are bookmark objects assigned to the users but they cannot see them. Then at some point in the future the bookmarks will appear again but by that time the user has lost confidence.

       

      Its rather annoying because whoever it happens to seems to think that Qlikview is broken and they don't want to go through the pain of creating their bookmarks again.

       

      Does anyone have any suggestions with making it more robust?

       

      Thanks,

       

      Geoff

        • Re: Disapearing bookmarks
          Elly Odell

          Geoff-  unfortunately I do not have the answer-  but I do have the same problem.  I was interested in knowing if you are using accesspoint?  have you checked the shared file for corruption?

           

          anyone else having this issue?

          • Re: Disapearing bookmarks
            Marcus Sommer

            Bookmarks will be stored within the shared-files and they could be corrupted. Within the power-tools are a viewer- and repair-tool for them. Beside them it will be useful to backup these files regulary.

             

            Power Tools for QlikView - One-stop-shop

             

            - Marcus

            • Re: Disapearing bookmarks
              Maheswaran Jayabalan

              Hi Geoff,

               

              When the bookmark is created/saved, Ask the users not to check the layout State. This will reduce your bookmark corruption.

               

              Saving Bookmark from the Browser, using Ajax Client has a limitation on the size of the bookmark - 32k and this layout will hold more than this size which will cause corruption.

               

              If you want a better user experience - Use PowerTools (as suggested by Sommer), to identify the corrupted shared files and repair it. Backup the shared files at regular intervals.

               

              if you want to find which shared file to repair - watch for "Error Shared - FileRead" in event logs for the respective Dashboard which needs a cleanup.

               

              Thanks

              Maheswaran.

              • Re: Disapearing bookmarks
                Geoffrey Fenwick

                Hi all,

                 

                So after some time passing I managed to capture a user that it happened to and I raised a case with Qlik to get it resolved. Their first thing that they suggested was to check the server version.

                 

                We recently upgraded the servers and we have 1 backend and 2 clustered. It turned out that the cluster had not been updated to the same version. I then found out the very latest update to SR15 handles some stability issues to do with bookmarks.  So I updated the environment again and it now seems to work.

                 

                I would try doing thisellyodelly

                 

                Best Regards,

                 

                Geoff