51 Replies Latest reply: Sep 20, 2016 6:35 PM by Ryan McClellan RSS

    How to get KPI of average calls per person per month

    Ryan McClellan

      Hello,

      I am trying to make a KPI object that shows average number of calls per person per month. I currently have the following script but can not get the per month part of the calculation. Any assistance is appreciated.

       

      Count({$<[Liason Type]={'MSL'},[Product: Description]={'Apples'}>} DISTINCT [Call: Call ID])/count [Datetime.autoCalendar.Month]