For Implementing balance score card,
u need to follow the
Perspective --->Targets - >Objectives -->Measures-->Tasks-->Initiatives.
first define all this in details
then take four Legs-- financial , customer relationship, internal business processes and then Learning and growth
then associate all PTOMTI with four quadrants of balanced score card. then implement using the chart with Trellis facility to show all four quadrants...
Balanced Scorecard requires a lot of know-how and practical experience to be implemented correctly. No wonder that anecdotical statistics indicates a 70% failure rate in BSC implementation projects.
Don't play with it. BSC looks apparently simple, but it's a complex sistem that is not easy to implement. And cerainly not without a mature BSC framework, such as the Kaplan-Norton XPP (Execution Premium Process).
Kaplan-Norton BSc Certified since 2009