1 Reply Latest reply: Nov 9, 2017 2:45 PM by Emanuel bustos RSS

    There is a TicketData.pgo file that can get corrupted

    Camillo Rospigliosi

      Hello,

      i'm on QlikView 11.2 SR12, sometimes I get a "NO CONNECTION" error, and on server log I found:

      SE_LOG: SERVER - DMR: Validate and Apply Hex. UsrName()


      Searching on the community it seems that there is a TicketData.pgo file that can get corrupted causing this intermittend error.


      Is this bug has been solved in a specifice service release? Is this problem has been solved on version 12?


      Thanks


      Camillo


        • Re: There is a TicketData.pgo file that can get corrupted
          Emanuel bustos

          Hi

           

          this is from Qliktech:

           

          Description

          This is a QlikView Server (QVS) error message, indicating that an error occurred during authentication process.

           

          This error message can occur when using IIS_AUTHENTICATION with invalid user information, such as user name and ticket info etc.

          Resolution

          The issue can only be resolved by enabling proper authentication.

           

          Common causes of the issue are:
          • User’s name is invalid
          • User’s ticket is invalid
          • User’s remote IP does not match
          • User issue related to NT/AD group security policy
          Try to identify the root reason of the authentication failure.

           

          Log entries following the error message can help in guiding the troubleshooting to the root cause.