6 Replies Latest reply: Nov 2, 2016 12:14 AM by Fei Xu RSS

    NPrinting engine remains offline

    Jack Gao

      I installed QlikView in SERVER1 and Qlik NPrinting in SERVER2.

       

      When I added a NPrinting Engine, the engine remains offline instead of online. This stop me from creating report.

      NPrinting Engine Offline.png

      I have searched several thread but no give a clear answer. I am new to Qlik Nprinting and try my luck here. Hope someone can tell how to fix this - Jack.

       

      Here are some ERROR in nprinting_engine log

      Qlik.NPrinting.Engine17.1.2.0Qlik.NPrinting.Engine.EngineService20161028T162156.783+08:00ERRORAPC-WBRFOODB30300000000Some arguments could not be parsed.

       

      Here are ERROR in nprinting_scheduler log:

      Starting up scheduler service
      Some arguments could not be parsed.
      Use --help for help with the command line arguments.

      icense expiration is close. Checking for license update...

      Error within WithSession method of SessionManager.

      Lef File Server Unreachable

      Exception caughtLef File Server Unreachable↵↓=============↵↓      _printStack↵↓      Error↵↓      <Start>b__5↵↓      MoveNext↵↓      RunInternal↵↓      Run↵↓      Run↵↓      RunOrScheduleAction↵↓      FinishContinuations↵↓      TrySetResult↵↓      Complete↵↓      RunInternal↵↓      Run↵↓      CallCallback↵↓      Fire↵↓      FireNextTimers↵↓↵↓=============↵

      ↓*********************************************↓Error: RabbitMQ message broker is unreachable↓Shutting down scheduler service↓*********************************************

      Unable to start SchedulerService: exception of type System.AggregateException↓ One or more errors occurred

      Cannot start scheduler service: One or more errors occurred.

       

      Here is the ERROR in nprinting_webengine

      proxy: 2016/10/28 16:57:24 h2_bundle.go:2902: http2: server: error reading preface from client 10.7.73.27:60860: timeout waiting for client preface

      proxy: 2016/10/28 17:15:32 server.go:2161: http: TLS handshake error from 10.7.73.27:51413: EOF

      proxy: 2016/10/28 17:17:20 reverseproxy.go:275: http: proxy error: net/http: request canceled

        • Re: NPrinting engine remains offline
          Fei Xu

          1. Make sure the engine server name is correct.

          2. Make sure you have installed QlikView desktop client in the NP server and licensed (File -> Open in Server and lease a license from QV server).

          3. Restart the Engine service.

            • Re: NPrinting engine remains offline
              Jack Gao

              Install NPrinting on Same Sever as QlikView Desktop will solve the issue. Is it possible we install NPrinting and QlikView on separate sever or is it necessary to do so?

                • Re: NPrinting engine remains offline
                  Daniel Jenkins

                  Hi Jack,

                   

                  You need a duly licensed QlikView Desktop installed on every machine where NPrinting engine is installed if you want those engines to use QlikView connections (as opposed to Qlik Sense connections in which case QlikView Desktop is not required). Take a look at: Software requirements > Qlik NPrinting Engine computer section here: https://help.qlik.com/en-US/nprinting/17.2/Content/DeployingQVNprinting/System-requirements.htm

                  HTH - Daniel.

                  • Re: NPrinting engine remains offline
                    Fei Xu

                    If you need to set up connection to a QlikView server, you must install QV desktop in the NP server.

                    Details are in the help page:

                    System requirements for Qlik NPrinting ‒ Qlik NPrinting

                     

                    Highlight:

                    Software requirements

                    Qlik NPrinting Engine computer:

                    • Operating system: Microsoft Windows Server 2012 or Server 2012 R2. Only 64-bit architecture is supported. Microsoft Windows Server 2008 R2 is currently unsupported if connections to Qlik Sense are required.
                    • QlikView: QlikView Desktop 11.20 SR5 or higher and 12.00 SR1 or higher are both supported. If QlikView Server Enterprise Edition or Small Business Edition is installed, you need QlikView Desktop. QlikView Desktop Personal Edition is not supported.
                    • The user who runs the Qlik NPrinting services must have an active license for QlikView Desktop. You can use a license code and control number, or you can assign a Named User CAL from your QlikView Server. Do not use shared licenses because when Qlik NPrinting opens the local QlikView Desktop, the license must be active or the report generation process stops.
                    • QlikView Desktop must be installed locally on the same physical or virtual computer as the Qlik NPrinting Engine.
                • Re: NPrinting engine remains offline
                  Fábio Ribeiro

                   

                  Here are ERROR in nprinting_scheduler log:

                  Starting up scheduler service
                  Some arguments could not be parsed.
                  Use --help for help with the command line arguments.

                  icense expiration is close. Checking for license update...

                  Error within WithSession method of SessionManager.

                  Lef File Server Unreachable

                  Exception caught Lef File Server Unreachable ↵↓=============↵↓      _printStack↵↓      Error↵↓      <Start>b__5↵↓      MoveNext↵↓      RunInternal↵↓      Run↵↓      Run↵↓      RunOrScheduleAction↵↓      FinishContinuations↵↓      TrySetResult↵↓      Complete↵↓      RunInternal↵↓      Run↵↓      CallCallback↵↓      Fire↵↓      FireNextTimers↵↓↵↓=============↵

                  ↓*********************************************↓Error: RabbitMQ message broker is unreachable↓Shutting down scheduler service↓*********************************************

                  Unable to start SchedulerService: exception of type System.AggregateException↓ One or more errors occurred

                  Cannot start scheduler service: One or more errors occurred.

                   

                  Here is the ERROR in nprinting_webengine

                  proxy: 2016/10/28 16:57:24 h2_bundle.go:2902: http2: server: error reading preface from client 10.7.73.27:60860: timeout waiting for client preface

                  proxy: 2016/10/28 17:15:32 server.go:2161: http: TLS handshake error from 10.7.73.27:51413: EOF

                  proxy: 2016/10/28 17:17:20 reverseproxy.go:275: http: proxy error: net/http: request canceled

                  Maybe something don't work when you tried to activate a licence in your service. Try clear license and put a licence again.