1 Reply Latest reply: Oct 31, 2016 9:08 AM by Vladimir Yakunin RSS

    Installing Is failing

    Vladimir Yakunin

      Hi everyone especially @michaeltarallo @mto who Tech Support referred me to post here tagging him after they said they are not sure what the issue is

       

      Cannot get the newest version downloaded from the web site to install

       

      I have tried lots of compatibility settings to no avail

       

      I found a older version of the software that loads from a collages machine but during the upgrade that is prompted it uninstalls the software and errors out.

       

      I am running windows 7 sp1 fully patched machine with .net 4.6.1

       

      I am going to try and upload my log file to this post if it allows as it is 15 MB text file.

       

      Please assist in anyway you can below is my chat transcript from Qlik

       

      Carmen R (10/28/2016, 1:29:11 PM): Hello Vladmir!

      Carmen R (10/28/2016, 1:29:14 PM): Before we get started, may I ask for your company name and phone number, in case we are disconnected?

      Me (10/28/2016, 1:30:09 PM): Hello, LogisticsPlus Inc 814 460 6535

      Carmen R (10/28/2016, 1:30:22 PM): Thanks, Vladmir! How can I help you today?

      Me (10/28/2016, 1:32:58 PM): I can't upgrade my desktop version and when I try to download new one it gives me error as well. I got new laptop at work and we tried to install new version. It did not work, so we installed old version and tried to upgrade it but it did not work as well.

      Carmen R (10/28/2016, 1:33:16 PM): Could you tell me what the error message you got was?

      Me (10/28/2016, 1:33:35 PM): Upload error, see log details

      Carmen R (10/28/2016, 1:33:56 PM): Were you able to look at the log files, and see what the issue could be?

      Me (10/28/2016, 1:34:28 PM): No,

      Me (10/28/2016, 1:35:27 PM): it just stated error and took me to a folder structure that did not contain any meaningful logs that I saw

      Carmen R (10/28/2016, 1:36:00 PM): Could you take a look? You'll want to look for words like 'error' 'failed' 'could not complete', etc.

      Me (10/28/2016, 1:36:14 PM): one moment running through again 

      Carmen R (10/28/2016, 1:36:37 PM): Certainly, Vladmir. Please take all the time you need.

      Me (10/28/2016, 1:36:42 PM): upgrade started wil advise of error

      Carmen R (10/28/2016, 1:38:56 PM): Anything else?

      Me (10/28/2016, 1:39:11 PM): just staes a error occured for detailed info see the log file

      Carmen R (10/28/2016, 1:39:26 PM): In the log file, is there anything else?

      Me (10/28/2016, 1:39:56 PM): yea its buried in the temp files

      Carmen R (10/28/2016, 1:40:25 PM): Were you able to find anything in there?

      Me (10/28/2016, 1:41:12 PM): what would you like for me to look for?

      Me (10/28/2016, 1:41:20 PM): === Verbose logging started: 10/28/2016  13:37:21  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Users\vladimir.yakunin\Desktop\Qlik_Sense_Desktop_setup.exe === MSI (c) (C4:54) [13:37:21:070]: Resetting cached policy values MSI (c) (C4:54) [13:37:21:070]: Machine policy value 'Debug' is 0 MSI (c) (C4:54) [13:37:21:070]: ******* RunEngine:            ******* Product: C:\Users\vladimir.yakunin\AppData\Local\Package Cache\{E975AC5E-8821-438D-B8F2-031E6DA8993E}v10.3.6\DemoApps.msi            ******* Action:             ******* CommandLine: ********** MSI (c) (C4:54) [13:37:21:071]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (C4:54) [13:37:21:071]: Grabbed execution mutex. MSI (c) (C4:54) [13:37:21:072]: Cloaking enabled. MSI (c) (C4:54) [13:37:21:072]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (C4:54) [13:37:21:072]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (D4:14) [13:37:21:076]: Running installation inside multi-package transaction C:\Users\vladimir.yakunin\AppData\Local\Package Cache\{E975AC5E-8821-438D-B8F2-031E6DA8993E}v10.3.6\DemoApps.msi MSI (s) (D4:14) [13:37:21:076]: Grabbed execution mutex. MSI (s) (D4:2C) [13:37:21:077]: Resetting cached policy values MSI (s) (D4:2C) [13:37:21:077]: Machine policy value 'Debug' is 0 MSI (s) (D4:2C) [13:37:21:077]: ******* RunEngine:            ******* Product: C:\Users\vladimir.yakunin\AppData\Local\Package Cache\{E975AC5E-8821-438D-B8F2-031E6DA8993E}v10.3.6\DemoApps.msi            ******* Action:             ******* CommandLine: ********** MSI (s) (D4:2C) [13:37:21:078]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (D4:2C) [13:37:21:083]: SRSetRestorePoint skipped for this transaction. MSI (s) (D4:2C) [13:37:21:085]: File will have security applied from OpCode. MSI (s) (D4:2C) [13:37:21:108]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\vladimir.yakunin\AppData\Local\Package Cache\{E975AC5E-8821-438D-B8F2-031E6DA8993E}v10.3.6\DemoApps.msi' against software restriction policy MSI (s) (D4:2C) [13:37:21:108]: SOFTWARE RESTRICTION POLICY: C:\Users\vladimir.yakunin\AppData\Local\Package Cache\{E975AC5E-8821-438D-B8F2-031E6DA8993E}v10.3.6\DemoApps.msi has a digital signature MSI (s) (D4:2C) [13:37:21:221]: SOFTWARE RESTRICTION POLICY: C:\Users\vladimir.yakunin\AppData\Local\Package Cache\{E975AC5E-8821-438D-B8F2-031E6DA8993E}v10.3.6\DemoApps.msi is permitted to run at the 'unrestricted' authorization level. MSI (s) (D4:2C) [13:37:21:221]: End dialog not enabled MSI (s) (D4:2C) [13:37:21:221]: Original package ==> C:\Users\vladimir.yakunin\AppData\Local\Package Cache\{E975AC5E-8821-438D-B8F2-031E6DA8993E}v10.3.6\DemoApps.msi MSI (s) (D4:2C) [13:37:21:221]: Package we're running from ==> C:\Windows\Installer\e75808.msi MSI (s) (D4:2C) [13:37:21:222]: APPCOMPAT: Compatibility mode property overrides found. MSI (s) (D4:2C) [13:37:21:222]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E975AC5E-8821-438D-B8F2-031E6DA8993E}'. MSI (s) (D4:2C) [13:37:21:222]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (D4:2C) [13:37:21:224]: MSCOREE not loaded loading copy from system32 MSI (s) (D4:2C) [13:37:21:227]: Machine policy value 'TransformsSecure' is 0 MSI (s) (D4:2C) [13:37:21:227]: User policy value 'TransformsAtSource' is 0 MSI (s) (D4:2C) [13:37:21:227]: Machine policy value 'DisablePatch' is 0 MSI (s) (D4:2C) [13:37:21:227]: Machine policy value 'AllowLockdownPatch' is 0 MSI (s) (D4:2C) [13:37:21:227]: Machine policy value 'DisableLUAPatching' is 0 MSI (s) (D4:2C) [13:37:21:227]: Machine policy value 'DisableFlyWeightPatching' is 0 MSI (s) (D4:2C) [13:37:21:228]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E975AC5E-8821-438D-B8F2-031E6DA8993E}'. MSI (s) (D4:2C) [13:37:21:228]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (D4:2C) [13:37:21:228]: Transforms are not secure. MSI (s) (D4:2C) [13:37:21:228]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\VLADIM~1.YAK\AppData\Local\Temp\Qlik_Sense_Desktop_3.1_SR1_20161028133622_005_DemoApps.log'. MSI (s) (D4:2C) [13:37:21:228]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 BURN=1 MODIFY=0 DESKTOPSHORTCUT=0 FAIL= MSIINSTALLPERUSER=1 ALLUSERS=2 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\vladimir.yakunin\Desktop CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=3780  MSI (s) (D4:2C) [13:37:21:228]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{DD592F91-81A5-478F-ADD1-535452BC28D2}'. MSI (s) (D4:2C) [13:37:21:228]: Product Code passed to Engine.Initialize:           '' MSI (s) (D4:2C) [13:37:21:228]: Product Code from property table before transforms: '{E975AC5E-8821-438D-B8F2-031E6DA8993E}' MSI (s) (D4:2C) [13:37:21:228]: Product Code from property table after transforms:  '{E975AC5E-8821-438D-B8F2-031E6DA8993E}' MSI (s) (D4:2C) [13:37:21:228]: Product not registered: beginning first-time install MSI (s) (D4:2C) [13:37:21:228]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '2'. MSI (s) (D4:2C) [13:37:21:228]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '2'. MSI (s) (D4:2C) [13:37:21:228]: Product {E975AC5E-8821-438D-B8F2-031E6DA8993E} is not managed. MSI (s) (D4:2C) [13:37:21:228]: MSI_LUA: Credential prompt not required, user is an admin MSI (s) (D4:2C) [13:37:21:228]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (s) (D4:2C) [13:37:21:228]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (s) (D4:2C) [13:37:21:228]: User policy value 'SearchOrder' is 'nmu' MSI (s) (D4:2C) [13:37:21:228]: Adding new sources is allowed. MSI (s) (D4:2C) [13:37:21:229]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (s) (D4:2C) [13:37:21:229]: Package name extracted from package path: 'DemoApps.msi' MSI (s) (D4:2C) [13:37:21:229]: Package to be registe

      Me (10/28/2016, 1:41:56 PM): I am a local admin and I also ran program as admin

      Me (10/28/2016, 1:42:07 PM): I have full rights to install onh my machine

      Me (10/28/2016, 1:42:13 PM): and UAC is disabled

      Carmen R (10/28/2016, 1:44:25 PM): Hm. I just had a quick look through, and nothing is jumping out. May I ask which .NET framework version you are using?

      Me (10/28/2016, 1:45:06 PM): 4.6.1

      Carmen R (10/28/2016, 1:47:13 PM): That should be fine.

      Me (10/28/2016, 1:47:58 PM): its not =)

      Me (10/28/2016, 1:49:22 PM): trying yo install again with AV disabled

      Me (10/28/2016, 1:50:42 PM): same error has occured

      Carmen R (10/28/2016, 1:51:32 PM): I'm not sure what the issue is here, Vladmir. I would recommend making a post in the New to Qlik Sense space on community: https://community.qlik.com/community/qlik-sense/new-to-qlik-sense , and then tagging Michael Tarallo: https://community.qlik.com/people/mto (@mto). He should be able to assist you.

      Me (10/28/2016, 1:53:23 PM): awesome

      Carmen R (10/28/2016, 1:53:42 PM): Is there anything else I can help you with in the meantime, Vladmir?

      Me (10/28/2016, 1:54:11 PM): i guess not

      Carmen R (10/28/2016, 1:56:18 PM): Alright, Vladmir. Please don't hesitate to open a new chat at any time, and I hope you have a great day!