3 Replies Latest reply: Dec 30, 2016 4:35 AM by Alexander Grünwald RSS

    Qlik Sense Server installation error

    Vadim Tsushko

      I'm getting unspecified error while installing Qlik Sense Server on Windows 2012 R2.

       

       

      sense_error_01.PNG

      Apparently something wrong goes on the embedded postgresql installalation step.

       

      Snipped from postgresql installation log with the error is:

      Property(S): MsiRunningElevated = 1
      Property(S): Privileged = 1
      Property(S): USERNAME = Пользователь Windows
      Property(S): DATABASE = C:\Windows\Installer\562957b.msi
      Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{BB578E59-D3DD-4DB5-96B7-393BF3FAD853}v10.3.6.0\PostgreSQL.msi
      Property(S): UILevel = 2
      Property(S): MsiUISourceResOnly = 1
      Property(S): ACTION = INSTALL
      Property(S): ROOTDRIVE = C:\
      Property(S): CostingComplete = 1
      Property(S): OutOfDiskSpace = 0
      Property(S): OutOfNoRbDiskSpace = 0
      Property(S): PrimaryVolumeSpaceAvailable = 0
      Property(S): PrimaryVolumeSpaceRequired = 0
      Property(S): PrimaryVolumeSpaceRemaining = 0
      Property(S): INSTALLLEVEL = 1
      Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{BB578E59-D3DD-4DB5-96B7-393BF3FAD853}v10.3.6.0\
      Property(S): SourcedirProduct = {BB578E59-D3DD-4DB5-96B7-393BF3FAD853}
      Property(S): ProductToBeRegistered = 1
      MSI (s) (1C:88) [18:13:36:086]: Note: 1: 1708
      MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2205 2:  3: Error
      MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
      MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2205 2:  3: Error
      MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
      MSI (s) (1C:88) [18:13:36:086]: Product: PostgreSQL -- Installation failed.
      
      
      MSI (s) (1C:88) [18:13:36:088]: Установщик Windows выполнил установку продукта. Продукт: PostgreSQL. Версия: 10.3.6.0. Язык: 1033. Изготовитель: QlikTech International AB. Установка завершена с состоянием: 1603.
      
      
      
      
      

       

      I've read quite a few similiar posts and tried many proposed solutions, but for no avail.

      What i did:

      1. Tried two versions of Qlik Sense Server - 3.0.2, 3.1.1

      2. Installed C++ redistributables

      3. Added local administrator user and entered that user to run sense services

      4. Removed `c:\programdata\qlik` and `c:\programdata\Package Cache` directories before any installation

      5. Made sure that SYSTEM account have an access to `c:\programdata\qlik` https://support.microsoft.com/en-us/kb/834484

      6. Made sure that antivirus software do not run on the server

      7. Made sure that microsoft firewall is disabled

      8. Server virtual machine is just created for that purpose, so it do not have accumulated registry trash

      9. Run installation executable with elevated privileges (using "Run as Administrator" context menu)

       

       

      After all that we have successfully installed standalone PostgreSQL to make sure it can be installed in that environment without problem (then deinstalled it)

       

       

      What can I do as a next step to solve that problem?