20 Replies Latest reply: Dec 15, 2016 5:57 AM by Adam Davies RSS

    Server timing sessions out (using via F5)

    Adam Davies

      Hi All,

       

      We're deployed with all of our timeout settings set to 30mins, but users are still getting dropped after 5 mins:

       

      20161125T151313.000Z20161128T104431.000Z4700InformationSession stop reason: Socket closed by client
      20161125T151313.000Z20161128T104431.000Z4100NoticeCAL usage: Named CAL session for user "DOMAIN\ADAM.DAVIES" stopped

       

      We do access via an F5 which we think is the issue but just want to confirm that the above message is Qlik thinking the user has disconnected and not Qlik disconnecting the user?