7 Replies Latest reply: Feb 26, 2017 6:53 PM by Chip Matejowsky RSS

    Internet Explorer freezing after update

    James Green

      We currently have an issue with Internet Explorer freezing after an update is pushed out.

       

      The sequence of events is as follows

       

      1. User navigating around QV application normally

      2. App is updated and distributed by QDS

      3. User interacts with QV application

      4. App and Internet Explorer freezes (throbber appears)

      5. App and Internet Explorer responds after 2-3 minutes (which is longer than it takes to open the App for the first time)

       

      Does anyone know in which log files I can use to investigate what is happening in 3. and 4. ?

       

      Thanks

       

      James