10 Replies Latest reply: Jan 25, 2017 9:45 AM by Francesco Mora RSS

    NPrinting  - QlikSense Connection error - "Error Request has been purged due to connection errors"

    Marcos Herrera

      Hi dear Qlik Community

       

      I have a local installation (virtual machines) with three following servers:

       

      1) WIN-LB50OU787JF.QLIK.MS - Qlik NPrinting 17.2.0: Windows 2012 R2 Std 12GB RAM, the server are inclued in Domain

      2) WIN-1P9H8GCHOS1.QLIK.MS - Qlik Sense Server 3.1 SR1: Windows 2012 R2 Std 12GB RAM, the server are inclued in Domain

      3) WIN-64QV0ED8SUO.QLIK.MS  - Domain Controller Server: Windows 2012 R2 Std 8 GB RAM

       

      When i tried to connect Qlik NPrinting to QlikSense, the connection show me the error message "Error Request has been purged due to connection errors". I made the following steps to configurate the connection:

       

      1) The QlikSense services (Except Repository) and Qlik NPrinting Services (Engine, Schedule and Web) are running with the same Domain Account (QLIK\qlikservices). All services runs and works fine

      2) The Domain Account (QLIK\qlikservices) are included in the Administrators Group in three servers

      3) The Domain Account (QLIK\qlikservices) are included in Logon As A Service, local policies three servers

      4) The Domain Account (QLIK\qlikservices) are included in Domain Admins in Domian Server

      5)  The Domain Account (QLIK\qlikservices) is root user in QMC in QlikSense Server

      6)  The Domain Account (QLIK\qlikservices) has a User Token QMC in QlikSense Server (This step is not necesary, but i tried)

      7)  The QlikSense Certificates was exported to WIN-1P9H8GCHOS1.QLIK.MS machine name with Domain Account (QLIK\qlikservices) logged in windows and QMC

      8) The QlikSense Certificates was imported with QmcCertificatesInstaller with Domain Account (QLIK\qlikservices) logged in windows

      9) After install the certificates restart the server

      10) The Qlik NPrinting Root Admin User (marcos.herrera@manar.com.co) has assiged the Domain Account QLIK\qlikservices

      UserNP.png

      11) The QlikSense connection was created with the following parameters,the QlikSense App can be accessed for the QLIK\qlikservices user and the app are located on the Everyone Stream

      NPConn.png

      12) On The connection in the proxy address i tried with the following options:

          12.1) https://win-1p9h8gchos1/

          12.2) https://win-1p9h8gchos1.qlik.ms/

          12.3) https://192.168.64.45/

      13) All network connections are well the ping between three server works fine and telnet test between ports works fine, the windows firewall are down on three servers

       

      14) I tried re install the certificates, generates with the following options on the machine name:

        14.1) win-1p9h8gchos1

        14.2) win-1p9h8gchos1.qlik.ms

         14.3) WIN-LB50OU787JF.QLIK.MS

         14.4) WIN-LB50OU787JF

      15) The QlikView Desktop on Qlik NPrinting Server are licensed with a local client license