Access violation error openning NPrinting report

[rviel_dubo]

Hi,

I've created a report and I just can edit it anymore, every time I try I get the following error "violation at address 00402B5A in module 'NPrinting.exe'.Write of addresse 00000004."

The funny part is I can still run the task for this report without any problem.

Can someone help me please.

Thanks.

Robert V

[alexpanjhc]

Have you ever successfully running it on the access point?

If you have and If I have to guess, maybe there is a typo, a space somewhere in the extension part?

otherwise, I am guessing an access issue?

[mkelemen]

Hi,

I had errors after the office app crashed and there was a lock file left for the template.

Check for the same filename starting with ~ and delete it manually if it is there.

BR,

  Matus

[rviel_dubo]

Hi Alex,

This is  a limited environment, so not much restrinction in section access and I already have 5 other apps with the same section access that don't give error.

Thanks anyway

[rviel_dubo]

Hi Matus,

I've checked to insure the template wasn't open but it's not before the error.

I've even try to reboot the server, didn't serve my cause either.

Thank Anyway

[mkelemen]

Hi,

template does not have to be open - just the lock file is still there. But in that case you will probably have same problem also when running the task.

Which version do you use? I found this in the 16.4 release notes:

Using <deleterow> multiple times in a row caused Nprinting crashes

Using multiple <deleterow> statements in the same row of an Excel report template caused NPrinting crashes with the error:”Access violation at address 00402B5A in module 'NPrinting.exe'. Write of address 00000004”. It is not normal to add many <deleterow> statements in the same row, but starting from this release it is allowed.

BR,

  Matus

[mkelemen]

Also have a look here Configuring and Troubleshooting NPrinting Server Service and Schedules

and the answer for this thread has good pointers Error: Access violation at address 015932B4 in module 'NPrintingSvc.exe'

[rviel_dubo]

Hi Matus,

My bad I was refering to the lock file and not actually the template.

As for the version I'm using 16.5 and I tend to agree with you that using multple <deleterow> on the same row is not something I would suggest no matter the version

Robert V

[rviel_dubo]

Thanks for those links but their refer to the server, access point and section access.

As I've mention I can run the report thru a task, job, schedule without any error, I just can't edit it anymore with the designer.

[mkelemen]

Maybe one more thing that helped me at times - copy the template under new name and use it in the report instead of the original one.

Anyway - your best bet would be contacting the support.

  Matus