3 Replies Latest reply: Jan 19, 2017 8:23 AM by Daniel Moore RSS

    Qlik sense desktop won't launch

    Daniel Moore

      It would be great if there's a solution... What I did so far

       

      • Uninstall Sense Desktop
      • Deleted everything in C:\Users\<user profile>\Documents\Qlik
      • Installed Desktop 3.1.4 using - Right click Run As Administrator on the setup executable

       

      But when I try to launch it I get the attached errors:

      QlikSenseBrowser has stopped working

      Qlik.Printing.Sense.Service has stopped.

       

      Here is my Report.Wer

       

      Version=1

      EventType=APPCRASH

      EventTime=131291123909314862

      ReportType=2

      Consent=1

      UploadTime=131291123921003179

      ReportIdentifier=20239b75-dc88-11e6-9c11-648099ccd845

      IntegratorReportIdentifier=4b84e30d-3245-4c3a-bd9b-8f94509d3d64

      NsAppName=Printing.exe

      AppSessionGuid=0000241c-0001-002c-c689-f4d89470d201

      TargetAppId=W:00060ca7ad4794bdab045838c0662944ec1100000000!00001a959bd96bebef8c32416cce64a0643f6fd794ba!Printing.exe

      TargetAppVer=2016//12//01:12:44:43!1dcaa!Printing.exe

      BootId=4294967295

      Response.BucketId=859067855eac082e12c82419767143a7

      Response.BucketTable=4

      Response.LegacyBucketId=120670007460

      Response.type=4

      Sig[0].Name=Application Name

      Sig[0].Value=Printing.exe

      Sig[1].Name=Application Version

      Sig[1].Value=11.2.5.0

      Sig[2].Name=Application Timestamp

      Sig[2].Value=58401b3b

      Sig[3].Name=Fault Module Name

      Sig[3].Value=LavasoftTcpService64.dll

      Sig[4].Name=Fault Module Version

      Sig[4].Value=2.3.4.7

      Sig[5].Name=Fault Module Timestamp

      Sig[5].Value=555dc671

      Sig[6].Name=Exception Code

      Sig[6].Value=c0000005

      Sig[7].Name=Exception Offset

      Sig[7].Value=000000000000890a

      DynamicSig[1].Name=OS Version

      DynamicSig[1].Value=10.0.14393.2.0.0.256.4

      DynamicSig[2].Name=Locale ID

      DynamicSig[2].Value=1033

      DynamicSig[22].Name=Additional Information 1

      DynamicSig[22].Value=cf99

      DynamicSig[23].Name=Additional Information 2

      DynamicSig[23].Value=cf9935cc5d5a0f720b8d8fda9fe49360

      DynamicSig[24].Name=Additional Information 3

      DynamicSig[24].Value=a872

      DynamicSig[25].Name=Additional Information 4

      DynamicSig[25].Value=a872f2e2263bd6147c9b222ee407b8a8

      UI[2]=C:\Users\dom\AppData\Local\Programs\Qlik\Sense\PrintingService\Printing.exe

      UI[3]=Qlik.Printing.Sense.Service has stopped working

      UI[4]=Windows can check online for a solution to the problem.

      UI[5]=Check online for a solution and close the program

      UI[6]=Check online for a solution later and close the program

      UI[7]=Close the program

      LoadedModule[0]=C:\Users\dom\AppData\Local\Programs\Qlik\Sense\PrintingService\Printing.exe

      LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll

      LoadedModule[2]=C:\windows\SYSTEM32\MSCOREE.DLL

      LoadedModule[3]=C:\windows\System32\KERNEL32.dll

      LoadedModule[4]=C:\windows\System32\KERNELBASE.dll

      LoadedModule[5]=C:\Program Files\Cylance\Desktop\CyMemDef64.dll

      LoadedModule[6]=C:\windows\System32\ADVAPI32.dll

      LoadedModule[7]=C:\windows\System32\msvcrt.dll

      LoadedModule[8]=C:\windows\System32\sechost.dll

      LoadedModule[9]=C:\windows\System32\RPCRT4.dll

      LoadedModule[10]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

      LoadedModule[11]=C:\windows\System32\SHLWAPI.dll

      LoadedModule[12]=C:\windows\System32\combase.dll

      LoadedModule[13]=C:\windows\System32\ucrtbase.dll

      LoadedModule[14]=C:\windows\System32\bcryptPrimitives.dll

      LoadedModule[15]=C:\windows\System32\GDI32.dll

      LoadedModule[16]=C:\windows\System32\gdi32full.dll

      LoadedModule[17]=C:\windows\System32\USER32.dll

      LoadedModule[18]=C:\windows\System32\win32u.dll

      LoadedModule[19]=C:\windows\System32\IMM32.DLL

      LoadedModule[20]=C:\windows\System32\kernel.appcore.dll

      LoadedModule[21]=C:\windows\SYSTEM32\VERSION.dll

      LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

      LoadedModule[23]=C:\windows\SYSTEM32\MSVCR120_CLR0400.dll

      LoadedModule[24]=C:\windows\assembly\NativeImages_v4.0.30319_64\mscorlib\e96b4590c579d08edc2e60cc3e5ae997\mscorlib.ni.dll

      LoadedModule[25]=C:\windows\System32\ole32.dll

      LoadedModule[26]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

      LoadedModule[27]=C:\windows\System32\OLEAUT32.dll

      LoadedModule[28]=C:\windows\System32\msvcp_win.dll

      LoadedModule[29]=C:\windows\SYSTEM32\CRYPTSP.dll

      LoadedModule[30]=C:\windows\system32\rsaenh.dll

      LoadedModule[31]=C:\windows\SYSTEM32\bcrypt.dll

      LoadedModule[32]=C:\windows\SYSTEM32\CRYPTBASE.dll

      LoadedModule[33]=C:\windows\assembly\NativeImages_v4.0.30319_64\System\ee1c3ea3e0049df6d53b35e21c2247e4\System.ni.dll

      LoadedModule[34]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\fa20738558b988ba1a5824d78e74969e\System.ServiceProcess.ni.dll

      LoadedModule[35]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Core\46ebe2b057622677cfc3fd04f47081c0\System.Core.ni.dll

      LoadedModule[36]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\a7f47973b917fdac945dd35f56b99eaf\System.Configuration.ni.dll

      LoadedModule[37]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Xml\42142f2f161821b78f345ecf759fa095\System.Xml.ni.dll

      LoadedModule[38]=C:\windows\System32\psapi.dll

      LoadedModule[39]=C:\windows\System32\shell32.dll

      LoadedModule[40]=C:\windows\System32\cfgmgr32.dll

      LoadedModule[41]=C:\windows\System32\windows.storage.dll

      LoadedModule[42]=C:\windows\System32\powrprof.dll

      LoadedModule[43]=C:\windows\System32\shcore.dll

      LoadedModule[44]=C:\windows\System32\profapi.dll

      LoadedModule[45]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\9d0f658faeab6352336ec6d83411ed47\System.ServiceModel.ni.dll

      LoadedModule[46]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Net.Http\7b8c4f0b63e4cdb8b7edfe1fac0a005c\System.Net.Http.ni.dll

      LoadedModule[47]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.IdentityModel\1691c4d52d93634169036205e0b5f33f\System.IdentityModel.ni.dll

      LoadedModule[48]=C:\windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\43d8fe97375a244488c3c5e31ea3b120\SMDiagnostics.ni.dll

      LoadedModule[49]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\d941a478cfdc54055437ef7709c290b5\System.ServiceModel.Internals.ni.dll

      LoadedModule[50]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\d55e112b638ed61c3240dd7e16670fd1\System.Runtime.Serialization.ni.dll

      LoadedModule[51]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Security\2dbd591017e55b78040ae6c3da4a987c\System.Security.ni.dll

      LoadedModule[52]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\3eacb3a4f85df004c8de770939a0ce93\System.Xml.Linq.ni.dll

      LoadedModule[53]=C:\windows\SYSTEM32\urlmon.dll

      LoadedModule[54]=C:\windows\SYSTEM32\iertutil.dll

      LoadedModule[55]=C:\windows\SYSTEM32\SspiCli.dll

      LoadedModule[56]=C:\windows\System32\WINTRUST.dll

      LoadedModule[57]=C:\windows\System32\MSASN1.dll

      LoadedModule[58]=C:\windows\System32\CRYPT32.dll

      LoadedModule[59]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsecimpl.dll

      LoadedModule[60]=C:\windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.447_none_0d5aa7fbb6d35646\COMCTL32.dll

      LoadedModule[61]=C:\windows\System32\imagehlp.dll

      LoadedModule[62]=C:\windows\SYSTEM32\gpapi.dll

      LoadedModule[63]=C:\Windows\System32\cryptnet.dll

      LoadedModule[64]=C:\windows\SYSTEM32\IPHLPAPI.DLL

      LoadedModule[65]=C:\windows\SYSTEM32\WINNSI.DLL

      LoadedModule[66]=C:\windows\System32\NSI.dll

      LoadedModule[67]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\3ac58fb7cb8d849d0f85f2435e1a0066\System.Drawing.ni.dll

      LoadedModule[68]=C:\windows\System32\ws2_32.dll

      LoadedModule[69]=C:\windows\system32\LavasoftTcpService64.dll

      LoadedModule[70]=C:\windows\SYSTEM32\MSWSOCK.dll

      LoadedModule[71]=C:\windows\system32\napinsp.dll

      LoadedModule[72]=C:\windows\system32\pnrpnsp.dll

      LoadedModule[73]=C:\windows\system32\NLAapi.dll

      LoadedModule[74]=C:\windows\SYSTEM32\DNSAPI.dll

      LoadedModule[75]=C:\windows\System32\winrnr.dll

      LoadedModule[76]=C:\windows\system32\uxtheme.dll

      LoadedModule[77]=C:\windows\System32\wshbth.dll

      LoadedModule[78]=C:\Program Files\Bonjour\mdnsNSP.dll

      LoadedModule[79]=C:\windows\System32\clbcatq.dll

      LoadedModule[80]=C:\windows\SYSTEM32\sxs.dll

      LoadedModule[81]=C:\windows\SYSTEM32\httpapi.dll

      LoadedModule[82]=C:\Windows\System32\rasadhlp.dll

      LoadedModule[83]=C:\windows\System32\fwpuclnt.dll

      LoadedModule[84]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

      State[0].Key=Transport.DoneStage1

      State[0].Value=1

      FriendlyEventName=Stopped working

      ConsentKey=APPCRASH

      AppName=Qlik.Printing.Sense.Service

      AppPath=C:\Users\dom\AppData\Local\Programs\Qlik\Sense\PrintingService\Printing.exe

      NsPartner=windows

      NsGroup=windows8

      ApplicationIdentity=4B0E45DF4F0DEEE3D6BDCB724E3C3E4D

      MetadataHash=-1561625139

       

      brokenQlikSense.png