6 Replies Latest reply: Jan 26, 2017 9:28 AM by Markus Katzenmeier RSS

    NPrinting 16.5 - Error Message "Out of memory"

    Markus Katzenmeier

      Hi,

       

      we are using nPrinting 16.5 and have a problem while running a project in nPrinting.

      After running about 3 hours we get an error message from nPrinting "Out of memory" (written in the logfile).

      What kind of memory he is talking about, because our server has still more than 70% space on its RAM?

       

      Thanks for your help.

      Markus

        • Re: NPrinting 16.5 - Error Message "Out of memory"
          Matus Kelemen

          Hi Markus,

          NPrinting is 32bit application so the limit is at 2GB regardless of the total Memory.

           

            Matus

            • Re: NPrinting 16.5 - Error Message "Out of memory"
              Markus Katzenmeier

              Hi Matus,

               

              thanks for the information, but at the moment I'm generating only one template (Powerpoint, 15 slides; each slides with one picture from QV) for our branches (~150). I'm using 8 tasks to group the branches.

              What is the cause that the nPrinting process exceeds 2GB? (Amount of tasks, amount of images etc.)

              How can I prevent that this happen?

               

              Thanks.

              Markus

                • Re: NPrinting 16.5 - Error Message "Out of memory"
                  Matus Kelemen

                  So if I understand it correctly you create ~20 ppt files in one task? And you run 8 tasks in one job?
                  When exactly does it fail? It would be interesting to see the memory consumption over time as these are generated.
                  Also test if it fails when generating for a single branch.

                   

                  I have ppt template with 25 pages (Images + tables) which is generated for 9 recipients in one Task. It runs for 50+ minutes and creates 9x ~1MB files as output and it runs without problems. How big is your output?

                   

                  I have found mention of Out of memory in other post but it is for pdf Output from xls-ppt template.

                  ...we typically use Excel and Power Point for generating output as I find it is the easiest to setup.  Both of these will allow you to store your output as PDF, although I have found that their is a page limitation of 60-70 before it runs into conversion issues and runs out of memory.

                   

                  BR,

                   

                    Matus