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Re: Sense Desktop 3.1 SR4 Problem
Hi Alex,
So to recap - you are installing Qlik Sense Desktop - 3 times on the same VM using different user accounts?
I would need to reproduce this - in theory as long as each user is logged in with their own profile and they have permissions to install software locally, the installation should work.
Can you verify that you have 3 separate installation APP directories in the users folders?
You should have 3 - if you installed it 3 times under each user account:
C:\Users\user1\Documents\Qlik\Sense
C:\Users\user2\Documents\Qlik\Sense
C:\Users\user3\Documents\Qlik\Sense
C:\Users\user1\AppData\Local\Programs\Qlik\Sense\QlikSense.exe
C:\Users\user2\AppData\Local\Programs\Qlik\Sense\QlikSense.exe
C:\Users\user3\AppData\Local\Programs\Qlik\Sense\QlikSense.exe
When Desktop Starts you should have:
C:\Users\user1\AppData\Local\Temp\qlik
C:\Users\user2\AppData\Local\Temp\qlik
C:\Users\user3\AppData\Local\Temp\qlik
I will attempt this and see what happens.
I am NOT using a domain account - I am using 3 local accounts.
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Regards,
Qlik
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Re: Sense Desktop 3.1 SR4 Problem
Hi Mike,
Below items are there:
C:\Users\user\Documents\Qlik\Sense
C:\Users\user\AppData\Local\Programs\Qlik\Sense\QlikSense.exe
When I launch Sense Desktop I have C:\Users\user\AppData\Local\Temp\QlikSenseBrowserCache instead of qlik folder and it does not go away when desktop is closed.
All of the above is valid for 3 different users, but only last one has problem opening the Hub
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Re: Sense Desktop 3.1 SR4 Problem
Ok I sent out a request to the products team - this is odd - not sure if there is some sort of limitation, but you would think 3 separate installations under 3 separate user accounts would work. It is funny that 2 are working and 1 is not.
Can you check the log:
There should be a log file with desktop in the name here:
C:\Users\<user>\AppData\Local\Temp
something like: Qlik_Sense_Desktop_3.2_20170201152352.log
Mike
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Re: Sense Desktop 3.1 SR4 Problem
Logs look good - please send some screenshots of what happens, see if you can launch
C:\Users\mtarallo\AppData\Local\Programs\Qlik\Sense\QlikSense.exe from a COmmand window that we can see if there are any messages or prompts
Also - do you have Qlik Sense Server / Enterprise installed on the same system - is this a server o/s or a workstation o/s? - I assume workstation as I think Desktop will not allow you to install on a server o/s. There are conflicts with Desktop and Server being installed on a workstation however.
Let's try to exhaust all possibilities.
Thanks,
Mike
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Re: Sense Desktop 3.1 SR4 Problem
Hi Mike,
When I launch it from command line the command window gets closed and I get famous -102 error (attached) when it opens up. Sometimes I get another error - also attached. Pressing F5 few times gets me to 102 error as well.
I don't have any other Qlik software installed on this system. It's a 64-bit Windows 7 box. And remind you - that's the same exact VM that Sense Desktop works for first 2 users.
Thanks,
Alex
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Re: Sense Desktop 3.1 SR4 Problem
I have seen that before upon start-up and I press F5 to refresh and works - this is definitely a weird issue - I am waiting on a support case for more information - there may be a known issue here - I'll update you shortly.
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Re: Sense Desktop 3.1 SR4 Problem
I also found this warnings and errors in Event Log:
The description for Event ID 300 from source Qlik Sense Service Dispatcher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Working directory is C:\Users\userid3\AppData\Local\Programs\Qlik\Sense
The description for Event ID 300 from source Qlik Sense Service Dispatcher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
CProcessManager::StartProcess: CreateProcess API failure (5); Access is denied.
Engine\Engine.exe
The description for Event ID 300 from source Qlik Sense Service Dispatcher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Qlik.converterservice (Converter Service) is disabled
The description for Event ID 300 from source Qlik Sense Service Dispatcher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Child process (4744) started
Facility = Sense Engine
ExePath = Engine\Engine.exe
Script =
Command Line"Engine\Engine.exe" -P 9076 --WSPath "C:\Users\userid3\AppData\Local\Programs\Qlik\Sense\Client" --MigrationPort 9074 --DataPrepPort 9072 --NPrintingPort 9073
The description for Event ID 300 from source Qlik Sense Service Dispatcher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Child process (5096) started
Facility = App Migration
ExePath = Node\Node.exe
Script = MigrationService\index.js
Command Line"Node\Node.exe" "MigrationService\index.js" --context=desktop --port=9074 --log-path="H:\\Documents\Qlik\Sense\Log"
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Re: Sense Desktop 3.1 SR4 Problem
Hi Alex - I attempted this in Windows 10 and in Windows 7 and was able to install QSD 3.1 SR 4 (3) times start, open hub and create an app - each user had their own directory and copy of that app. - The only thing I made sure to do (as you sated) was Logout NOT switch user. To test, I switched user instead of logging off and there was a QlikSense.exe process being run by the other user - when I logged in as user 2 - Qlik Sense Desktop would not start.
I am not sure where else to go with this as it worked on my test systems.
Let me see if vkr - has any other advice.
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Re: Sense Desktop 3.1 SR4 Problem
After a lot of testing I am convinced that problem I have is user account related. I switched order of users and the account with problem that I used "third" I'm using "first" and i have same problem.
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Re: Sense Desktop 3.1 SR4 Problem
Hi,
Interesting. In general, Qlik Sense Desktop is not designed to work on a machine with multiple users since this used to be a lead generation tool. As such, you can get around that limitation in the manner you have approached (i.e. by elevating all users to admin and then performing installations). This does however have the potential to cause problems since you have the potential of you local program files being overwritten with every installation (the core installation is shared amongst all users in this case). Also, I suspect what is going on is that you have processes from one user now interfering with other users as the exe from a particular location is already executing a process for a certain user.
Instead of installing it per user, I recommend trying the following:
1. Install Qlik Sense Desktop for the local admin user
2. Copy all files from the installed location to a common place that every user can access.
3. Login as user2 or user 3 and then copy past the installation in the user's local content area (for e.g. /documents)
4. Create a short cut to qlik sense desktop executable on user's desktop and program files and use that to launch Qlik Sense Desktop
This should in theory allow each user to use the desktop in their individual user space instead of sharing system resources.
Let me know if this works out.
Regards,
Vinay
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Re: Sense Desktop 3.1 SR4 Problem
Found a problem The issue was in H: drive mapped for one user account - H: drive had "Documents" folder with a lot of logs. Once I disconnected H: drive, I was able to launch it and Hub opened up. I restarted, made sure H: drive connected again and launched Hub again and it worked this time as well. Problem solved. Thank you for all your hints and support.
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Re: Sense Desktop 3.1 SR4 Problem
Hi Alex - great to hear - thanks for the diligent troubleshooting. I will put that in my notes. Stay Well.
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