10 Replies Latest reply: Feb 9, 2017 1:01 PM by Lakhbir Singh RSS

    Upgrade error

    Ricky Yuen

      I am trying to upgrade Qlik Enterprise edition from 2.0 to 3.1.5. When I ran the first time, it failed to setup engine with the error message "You don't have administrator permission". Tried again, can't get past the screen with "server credentials". See the attached screenshot. Check box and username edit boxes are disabled. It does not accept the password. I am running in administrator mode.

       

      Any help is appreciated.

        • Re: Upgrade error
          S Satti

          Hi Ricy,

           

          Kindly check your ID have admin Access are not.

           

          if you are trying to run using Server Credentials, better to try one more time it will take.


          Regards

          Sathish

            • Re: Upgrade error
              Ricky Yuen

              Hi Sathish,

               

              Thanks for your response. I logged in as administrator, the services are configured to be running with different account 'qservice'. I tried passwords for both accounts, but it errors out.

               

              Thanks,

              Vishnu

            • Re: Upgrade error
              Vineeth Pujari

              Let your Tech support install it for you

              • Re: Upgrade error
                Ricky Yuen

                After reading some forums, this is what I did.

                1. Uninstall current version.

                2. Install same old version. Services work fine with no issues.

                3. Try upgrade to 3.1.5

                 

                Now I get error "Qlik Sense Engine Service count not be installed. Verify that you have sufficient privileges to install the system services". (Attached screenshot and log file)

                 

                For services, I am using a local account "qservice" that has admin privileges. I am running the installer in admin mode.

                 

                How shall I fix this issue?

                  • Re: Upgrade error
                    Ricky Yuen

                    Qlik upgrade - engine error.PNG

                    • Re: Upgrade error
                      Ricky Yuen

                      I don't see any option to attach a file. Here are a few lines from the log file.

                      -----------------------------------------------------------------------------------------------------------

                      MSI (s) (C4:B8) [10:53:16:935]: Executing op: FileCopy(SourceName=QIDL.exe,SourceCabKey=fil4EFF86F674AC537CFA1974142877AEF4,DestName=QIDL.exe,Attributes=512,FileSize=1060864,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=1045072445,HashPart2=-804187659,HashPart3=-711951598,HashPart4=-1680228118,,)

                      MSI (s) (C4:B8) [10:53:16:935]: File: C:\Program Files\Qlik\Sense\Engine\QIDL.exe; To be installed; Won't patch; No existing file

                      MSI (s) (C4:B8) [10:53:16:935]: Source for file 'fil4EFF86F674AC537CFA1974142877AEF4' is compressed

                      MSI (s) (C4:B8) [10:53:16:944]: Executing op: FileCopy(SourceName=rtylfz9l.exe|QVConnect32.exe,SourceCabKey=fil722CB825F58A6F02DD51BE5787C4DA0E,DestName=QVConnect32.exe,Attributes=512,FileSize=2176632,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

                      MSI (s) (C4:B8) [10:53:16:944]: File: C:\Program Files\Qlik\Sense\Engine\QVConnect32.exe; To be installed; Won't patch; No existing file

                      MSI (s) (C4:B8) [10:53:16:944]: Source for file 'fil722CB825F58A6F02DD51BE5787C4DA0E' is compressed

                      MSI (s) (C4:B8) [10:53:16:964]: Executing op: FileCopy(SourceName=lm6yhp35.exe|QVConnect64.exe,SourceCabKey=fil8E2778B9225EE97EB8425C480778976D,DestName=QVConnect64.exe,Attributes=512,FileSize=3125368,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

                      MSI (s) (C4:B8) [10:53:16:964]: File: C:\Program Files\Qlik\Sense\Engine\QVConnect64.exe; To be installed; Won't patch; No existing file

                      MSI (s) (C4:B8) [10:53:16:964]: Source for file 'fil8E2778B9225EE97EB8425C480778976D' is compressed

                      MSI (s) (C4:B8) [10:53:16:991]: Executing op: FileCopy(SourceName=clkji7e9.exe|TestCommon.exe,SourceCabKey=filA7F97F53C6C1AD8E63BED6EBAD6733E9,DestName=TestCommon.exe,Attributes=512,FileSize=2966528,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=-954063146,HashPart2=680840099,HashPart3=687457663,HashPart4=2017916684,,)

                      MSI (s) (C4:B8) [10:53:16:991]: File: C:\Program Files\Qlik\Sense\Engine\TestCommon.exe; To be installed; Won't patch; No existing file

                      MSI (s) (C4:B8) [10:53:16:991]: Source for file 'filA7F97F53C6C1AD8E63BED6EBAD6733E9' is compressed

                      MSI (s) (C4:B8) [10:53:17:012]: Executing op: FileCopy(SourceName=Engine.exe,SourceCabKey=File_Engine.exe,DestName=Engine.exe,Attributes=512,FileSize=24589688,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

                      MSI (s) (C4:B8) [10:53:17:012]: File: C:\Program Files\Qlik\Sense\Engine\Engine.exe; To be installed; Won't patch; No existing file

                      MSI (s) (C4:B8) [10:53:17:012]: Source for file 'File_Engine.exe' is compressed

                      MSI (s) (C4:B8) [10:53:17:186]: Executing op: CacheSizeFlush(,)

                      MSI (s) (C4:B8) [10:53:17:186]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])

                      MSI (s) (C4:B8) [10:53:17:189]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)

                      MSI (s) (C4:B8) [10:53:17:190]: Executing op: ServiceInstall(Name=QlikSenseEngineService,DisplayName=Qlik Sense Engine Service,ImagePath="C:\Program Files\Qlik\Sense\Engine\Engine.exe",ServiceType=16,StartType=2,ErrorControl=32769,LoadOrderGroup=QlikSenseServicesGroup,Dependencies=QlikSenseRepositoryService[~][~][~],,StartName=HCCUBE\qservice,Password=**********,Description=Provides the analytical power of Qlik Sense to the clients.,,)

                      MSI (s) (C4:B8) [10:53:17:191]: Note: 1: 2205 2:  3: Error

                      MSI (s) (C4:B8) [10:53:17:191]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1923

                      MSI (s) (C4:B8) [10:53:17:194]: Note: 1: 2205 2:  3: Error

                      MSI (s) (C4:B8) [10:53:17:194]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

                      MSI (s) (C4:B8) [10:53:17:194]: Product: Qlik Sense Engine -- Error 1923. Service 'Qlik Sense Engine Service' (QlikSenseEngineService) could not be installed.  Verify that you have sufficient privileges to install system services.

                       

                       

                      Error 1923. Service 'Qlik Sense Engine Service' (QlikSenseEngineService) could not be installed.  Verify that you have sufficient privileges to install system services.

                      MSI (s) (C4:B8) [10:53:17:198]: Note: 1: 2265 2:  3: -2147287035

                      MSI (s) (C4:B8) [10:53:17:198]: User policy value 'DisableRollback' is 0

                      MSI (s) (C4:B8) [10:53:17:198]: Machine policy value 'DisableRollback' is 0

                      Action ended 10:53:17: InstallFinalize. Return value 3.

                      • Re: Upgrade error
                        Karthik Gurukuntala

                        Hi!

                         

                        Try upgrading gradually:

                        2.0>2.1>2.2>3.0>3.1

                         

                        Hope you have are following this 'https://help.qlik.com/en-US/sense/3.1/Subsystems/Installation/Content/InstallationLicensing/Upgrading.htm'

                         

                         

                        Best/

                        K

                      • Re: Upgrade error
                        Gustav Gager

                        Make sure that the account that you are running have admin access (try running the setup with run as administrator). Also make sure that the serviceaccount have admin access.

                        • Re: Upgrade error
                          Lakhbir Singh

                          I would recommend you to go from 2.0 to 3.0 to 3.1.5. Please let us know if you already resolve the issue and how?