1 Reply Latest reply: Feb 13, 2017 7:07 AM by praveena mundolimoole RSS

    License Monitor and Operational Monitor Task fails - 3.1 SR5

    Patric Amatulli

      Hi,

       

      one of our customer has a problem with the reload of the tasks after installation of the server.


      Connector failed where can be the problem?

       

      Further details after reading this article:

      Operations Monitor 3.0 fails to reload - can't connect to QRS with REST connector

       

      • Our Service user has RootAdmin rights on the server
      • Windows Authentication is setup as default in the Virtual Proxy
      • The problem seems when trying to fetch the data from qrs_useraccess:
        In fact we have also a problem in synchronizing the user with the LDAP Generic Adapter: User sync fails  - Generic LDAP
      • Could be this correlated?

       

      We encountered many problems during the installations and the client is not very happy about that.

       

      Somebody could support me in this mission :-) ?

       

      Regards,

      Patric