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User 1 and User 2 are both in Active Directory group A. App A is published to stream A, which is visible to group A. But User 1 can see App A and Stream A, and User 2 cannot.
Admins did an audit and it showed that User 2 has read on the app, and read and publish on the stream.
There is section access in the app, but I don't think that can be related to the problem, because:
I would be grateful for any advice on what else to look at.