The license determines whether you will have an SBE or an EE server at your disposal, not the software package. Everything is included in the single QlikView Server installer, even a Publisher.
If you have problems activating your license, that's probably because when you enter your serial and control number and those numbers are correct, the QVS has to make an https connection to the Qlik licensing servers in order to obtain the allowances assigned to this serial number. If your server isn't connected to the internet (IT governance policies) or has problems activating your license, do as Bill said and ask your Partner for a LEF file. A LEF file allows you to activate your server without internet connection.
With problems concerning Qlik web sites or the support site, register yourself as a customer. If this doesn't work out, contact Qlik Qoncierge.