0 Replies Latest reply: Mar 9, 2017 8:56 AM by Sarah Robertson RSS

    Issues opening reports in the template editor - Nprinting

    Sarah Robertson

      Hi

       

      Recently having issues opening files in the template editor we're using the following config:

       

      Nprinting - version 16.4

      MS Office 2013 Professional Plus

      Windows Server 2012 R2 Datacenter

       

      It happens with all types of template we've tested word, excel, power point for new and existing templates. When we try to edit or create a new one in the template editor it just crashes straightaway and asks if we wish to send an error report.

       

      Any ideas what the issue is ?


      Thanks


      Sarah