1 Reply Latest reply: Sep 12, 2017 8:33 AM by Ujjawal Chaturvedi RSS

    unable to access QMC or hub using external ip

    Deepak Subramoniam

      hi team,

       

      i done a fresh installation of Qliksense V3.0.1 in one of my cloud servers.

       

      Am able to access QMC and hub using internal ip, but am unable to access the same using my external ip.

       

      getting error like

       

      This site can’t be reached

       

      The webpage at https://<external ip>:4244/windows_authentication/?targetId=<xxxx id xxxx> might be temporarily down or it may have moved permanently to a new web address.

      ERR_TUNNEL_CONNECTION_FAILED

       

      But the internal and external ip properly configured in qmc virtual proxy

       

      expecting your esteemed reply on this

       

      please help me to resolve this

       

      Thanks in advance...

      With regards

      Deepak Subramoniam

        • Re: unable to access QMC or hub using external ip
          Ujjawal Chaturvedi

          Hello, Deepak,

           

          Hope you are doing well!

           

          We clearly see the issue here with the tunneling and giving an error message "ERR_TUNNEL_CONNECTION_FAILED" So you are trying to access it from the external IP address which routes to your firewall and then through internal routing rules, it should reach to Qlik sense.


          Does Qlik sense server has public IP address or private IP address?


          Usually, we had seen such issues when required ports are blocked in the environment. You should try an external resolvable name so that you can try accessing it because you are not directly hitting to Qlik sense server if that has an internal IP address.

           

          It is working fine when you try internal IP address on which Qlik sense is installed and it is making a direct connection to that whereas accessing from outside would eventually go VIA firewall and once it does not find the right address and ports are blocked then it should not open a page for you.

           

          BR

          Ujjawal