0 Replies Latest reply: May 1, 2017 8:28 PM by Bill Lampeter RSS

    Qlik Sense Install fails on OSX/VMWare Windows 10 - requires registry fix

    Bill Lampeter

      Qlik Sense failed to install on Windows 10 running on VMWare under OSX. A pop-up appeared with the message:

      Installed failed - An error has occurred

      For detailed information see the log file


      [That pop-up message might be improved by providing a link to the log file or by providing its path/name. The log file name was revealed in a community.qlik posting, details below]


      After a bit of ferreting (see below) the solution required editing the Windows 10 registry. Once that edit was applied the Qlik Sense installation completed successfully.


      ----  Platform details

      Host OS: macOS Sierra

      Virtual env: VMWare Fusion 8.5.6

      Virtual OS: Windows 10 Home


      ---- Locate log file. Determine error.

      1) community.qlik posting Installed failed - An error has occured indicates that the log file name begins with Qlik_Sense_Desktop_ (mine is named Qlik_Sense_Desktop_3.1_SR6_20170501165409_003_SenseDesktop.log). Use File Explorer to search for a file whose name begins with Qlik_Sense_Desktop. Open the file whose name begins  (Qlik_Sense_Desktop_) and ends (SenseDesktop.log) similar to the one above.

      2) Search for the word "Error"

      3) This error appears in the logfile as shown below. Note: that the first "Error" shown below is the first one found in the log file and that the last line, highlighted in red indicates that the problem is that the "Shared Folders" directory in vmware-host is inaccessible.

      MSI (s) (3C:D8) [16:54:47:655]: Note: 1: 2205 2:  3: Error

      MSI (s) (3C:D8) [16:54:47:655]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1606

      Action start 16:54:38: CostFinalize.

      MSI (s) (3C:D8) [16:54:47:655]: Note: 1: 2205 2:  3: Error

      MSI (s) (3C:D8) [16:54:47:655]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

      MSI (s) (3C:D8) [16:54:47:655]: Product: Qlik Sense Desktop -- Error 1606. Could not access network location \\vmware-host\Shared Folders\Documents\.

      4) If you see this error message and it is the first error in the log file, apply the registry fix described below.


      ---- Apply the following registry fix (if your log file shows the above error)


      The fix below was applied and the Qlik Sense installation ran successfully to completion.


      -- Make the registry fix & retry installation


      A Google search led to the communities.vmware.com posting below.


      If you are unfamiliar with editing the Windows registry, you are advised to be very careful or to get help. Messing up the registry can lead to unpleasant problems. Microsoft support provides advice on how to invoke and use the registry editor.


      Make the change shown below (highlighted in red); add to the beginning of the entry the string (note the comma at the end): vmhgfs,

       

      Be sure to dismiss the "Installed failed - An error has occurred" pop-up - or the installation will not start.

      Restart the Qlik Sense installation. It should complete without failure

       

       

      -- Details on the Windows 10 registry fix:


      Link to posting:  https://communities.vmware.com/thread/524951?et=notification.send

       

      communities.vmware.com posting text:

      Correct Answer3. Re: Shared Folders - Windows 10 upgrade from 15.11.
      steve goddardExpert VMware Employees

       

      Hi there,


      I am the developer for the VMware Shared Folders feature.

       

      The issue is caused by Microsoft upgrades destroying registry settings.

      After the upgrade you just need to check and restore the registry setting below and everything should start to work (for Shared Folders).

      (No need to uninstall and install again, as this will also restore the registry, but will take significantly longer.)

       

      All you have to do is edit the registry

      HKEY_LOCAL_MACHINE\ SYSTEM\CurrentControlSet\Control\NetworkProvider\Order

      Name: ProviderOrder

      Type: REG_SZ

      Data: "RDPNP, LanmanWorkstation,webclient"

       

      Modify to:

      Data: "vmhgfs,RDPNP, LanmanWorkstation,webclient"

       

      Exit the registry application

      Then you will then have the shared folders drives and UNC paths accessible once more. No need to reboot or log off. No need to uninstall and install tools again.

       

      This was also noted in thread https://communities.vmware.com/message/2555409#2555409Re: Windows 10 support

       

      Hope this saves some users time.

       

      Also when I was at Microsoft earlier this year testing Win 10 and Shared Folders, I and others (for redirectors) told the migration guys of this issue and they promised it would be fixed.