9 Replies Latest reply: May 3, 2017 5:17 PM by Ivan Bozov RSS

    Failed upgrade to Qlik Sense Desktop 3.2 SR3

    jukah doanart

      Hello everybody!

       

      I am trying to upgrade from Qlik Sense Desktop 3.1 SR4 to the latest version 3.2 SR3 but I get the following message almost immediately after starting the .exe file:

       

      Upgrade failed.

      An error has occurred.

      For detailed information see the log file.

       

      The log file shows the following errors:

       

      ----------------------------------------------------------------------------------------------------

      Action start 11:07:04: CostFinalize.

      MSI (s) (14:FC) [11:07:04:085]: Note: 1: 1314 2: \\S0575\users$\JUKAH\\Qlik

      MSI (s) (14:FC) [11:07:04:085]: Note: 1: 1606 2: \\S0575\users$\JUKAH\\Qlik

      MSI (s) (14:FC) [11:07:04:085]: Note: 1: 2205 2:  3: Error

      MSI (s) (14:FC) [11:07:04:085]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1606

      MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2205 2:  3: Error

      MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

      MSI (s) (14:FC) [11:07:04:101]: Product: Qlik Sense Desktop -- Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

       

      MSI (s) (14:FC) [11:07:04:101]: Note: 1: 1606 2: \\S0575\users$\JUKAH\\Qlik

      MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2205 2:  3: Error

      MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1606

      Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

      MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2205 2:  3: Error

      MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

      MSI (s) (14:FC) [11:07:04:101]: Product: Qlik Sense Desktop -- Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

       

      Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

      ----------------------------------------------------------------------------------------------------



      How should I proceed? Could anybody please help?