10 Replies Latest reply: May 12, 2017 5:40 AM by Chris Turner RSS

    How to display Qlik Sense Map Background in NPrinting report?

    Chris Turner

      Running Qlik Sense 3.1.1 alongside NPrinting v17.3.0 and trying to get a report that shows a Qlik Sense native map object complete with the background tile map.

       

      When the map object is added as an image to the NPrinting template, the report generates the dots OK, but not the background map:

       

      03-05-2017 12-28-43.jpg

       

      What do I need to tweak to show the background map?

       

      Thanks

      Chris

        • Re: How to display Qlik Sense Map Background in NPrinting report?
          Lech Miszkiewicz

          Hi,

          I think map renderring happens on the box where NPrinting is sitting.

          RDP to this server using NPrinting service account and try to open hub and this application. I think you may have a problem with internet connection on NPrinting server (!! not QlikSense server !!) which is required and this prevents background from beeing rendered.

           

          hope this helps

           

          regards

          Lech

          • Re: How to display Qlik Sense Map Background in NPrinting report?
            Lech Miszkiewicz

            Hi,

             

            I want to add to this another coment.

             

            this is only my suspicion but i think nPrinting "is faster" than internet connection generating background image. When i tested this, it happened to me on first report preview that i did not have background and on further attempts i had a background.

            Also when i put image in betwen levels for XLS template first image was missing and rest was rendered as expected.

            It may be a bug, or Qlik has to think about some iddle time until map object gets fully shown.

             

            djk - have you ever tried NPrinting with Sense Map object? - did you encounter any issue? your thoughts will be very appreciated

             

             

            kind regards

            Lech

             

            map1.pngMap2.png

            • Re: How to display Qlik Sense Map Background in NPrinting report?
              Lech Miszkiewicz

              I have raised a case with QLIK - we are looking for solution = will keep you posted

               

              cheers

              Lech

              • Re: How to display Qlik Sense Map Background in NPrinting report?
                Lech Miszkiewicz

                We had this case investigated with Qlik - result is that "is working as designed". I agree with this after giving it a long thought.

                 

                Map background generation is not part of Qlik  - as it uses OpenStreet map API service or one of your choice. The sufficient internet connection speed is a "MUST" in order to generate properly background image.

                 

                Like i suspected lack of background on map chart may be related to internet speed. I have tested this using my phone tethering with my laptop. If i was in poor reception with poor interenet speed - then NPrinting mostly generated map chart without background. On 4G/LTE network it was all working fine.

                 

                Chris - when you accessing Hub and opening Map chart do you experience a 1 second lag before you can see map background? That is all what is causing a problem!

                 

                regards

                Lech

                  • Re: How to display Qlik Sense Map Background in NPrinting report?
                    Chris Turner

                    Hi Lech

                     

                    Thanks for looking into this further - appreciate your help!

                     

                    To answer the question of lag, the server doesn't experience any material time lag in painting the map. In fact, it paints the map before it paints the dots, which takes less than a second. This is while logged on to the NPrinting server as the account that runs the services.

                     

                    I'm a little bit puzzled by Qlik's response of 'working as designed'. I'm not sure there is any use case for geopoint information without the map behind it.

                     

                    If Qlik are saying native maps are supported with NPrinting, they should include the OpenStreetMap background map or this is a meaningless feature. A bit like saying a camera can take pictures of you, but there will be no background.

                     

                    Best regards

                    Chris