8 Replies Latest reply: May 18, 2017 3:52 AM by Lech Miszkiewicz RSS

    Publish task error on NewsStand

    Kevin Chevrier

      Hi,

       

      I'm facing an issue with the publish task on Nprinting NewsStand.

       

      Echec tache de publication.PNG

       

      As you can see there is a yellow sign that means it hasn't work.

       

      Have you ever faced an issue like that ? And what was the solution ?

       

      My feeling is that doesn't work because of many levels on my template (I have levels of 53 companies and inside levels of the last 3 years).

       

      When I just made a previous on NPrinting Designer it works for a user with filter on 2 or 3 companies. With more companies I have a message saying that it takes more that 10 minutes so I have to run a task.

       

      Kevin

        • Re: Publish task error on NewsStand
          Lech Miszkiewicz

          Hi,

          I have never came accross this issue - so i would start troubleshooting by distributting in to folder location instead of NewsStand and then observe:

          • what happens when you generate this report to hard drive?
          • how big is the file?
          • can you open it?
          • is it produced properly?

           

          let me know and we will take it from there

           

          cheers

          Lech

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            • Re: Publish task error on NewsStand
              Kevin Chevrier

              Hi,

               

              • what happens when you generate this report to hard drive?

              I never try it

               

              • how big is the file?

              On the NewsStand it works for users until 254 pages (levels of 6 companies)

               

              For the user without filter (53 companies) it doesn't work. I think it would be more than 2000 pages.

               

              • can you open it?

              For first users (levels of 6 companies), the report has been published after 1 hour 30 minutes. I can open the document on the newsStand.

               

              For the user without filter, it still running with more than 160 GO RAM used during the process. It's about 19 hours that it's running because I let it all night. At the moment I can't open the document on the newsStand.

               

              • is it produced properly?

              I think so because it works for some users

               

              Thank you

               

              Kevin