2 Replies Latest reply: Jun 15, 2017 4:44 AM by James Green RSS

    QMC - ReloadEngine@[ServerName] is down

    James Green

      Hi all

       

      We upgraded from v11.2 to v12.10 SR6 over the weekend.  Everything is working normally, however on the QMC we are getting the message that ReloadEngine@Server1 is down.  But we run Publisher on Server2.  I did not install the QDS service on Server1 during installation either.

       

      Does anyone know why the QMC is looking for a ReloadEngine on Server1?  And how to fix this?

       

      Thanks

       

      James

        • Re: QMC - ReloadEngine@[ServerName] is down
          Chip Matejowsky

          Hi James,

          There is likely a rogue 'Reload Engine' entry in the QVPR. Suggest that you open a case with Qlik Support for the issue and they can assist in analyzing and removing the entry.

           

          Hope this helps,

          Chip

            • Re: QMC - ReloadEngine@[ServerName] is down
              James Green

              Hi Chip

               

              You are right.  Here is the solution that we got from our Qlik Partner:

               

              - Stop the QlikView Management Service service

              - Navigate to the configuration file for the QMS, by default located in C:\Program Files\QlikView\Management Service\QVManagementService.exe.config

              - Take a backup copy of the .config file

              - Locate the value:

                <!-- Possibility to make Reload Engines visible under Setup/System Distribution services  -->

                <add key="ShowReloadEngines" value="false"/>

              - Change the value from "false" to "true"

              - Save the file in its original location

              - Start the QlikView Management Service service again

              - In the QMC, navigate to System - Setup - Distribution Services

              - Locate the "ReloadEngine@SERVERNAME" reference (the engine that shouldn’t exist) and delete it – red cross and apply.

               

              The last step was not as obvious as it sounded to me, the troublesome ReloadEngine will not be listed under 'Distribution Services' on the left hand side, but if you left click on 'Distribution Services' then it will appear on the right hand side.

               

              Thanks

               

              James