1 Reply Latest reply: Jul 6, 2017 9:24 AM by Ruggero Piccoli RSS

    Failed to send email by Nprinting June 2017

    Dave Lau

      Hi,experts


      I deployed Nprinting June 2017 on my server and supposed everything works fine


      But it can't send email , the schedule log said

      "Failed to send e-mail for bucket f3fec9b6-2025-4e6c-ab97-cd374f40b083. Syntax error in parameters or arguments. The server response was: mail from address must be same as authorization user"


      What does it means ?What should I do? Plz help

        • Re: Failed to send email by Nprinting June 2017
          Ruggero Piccoli

          It seems that your SMTP server is configured to send only emails with that have the same email address in the "From" field and that you used to authenticates into the SMTP Server.

           

          This is done sometimes as an anti-spam solution.

           

          You can try to solve by configuring the Qlik NPrinting "Default sender e-mail" with the same email address you used to authenticate. As alternative you can configure your SMTP server to allow that the "From" Address differs from the authenticated user.

           

          To configure SMTP in Qlik NPrinting refer to Configure SMTP Server ‒ Qlik NPrinting