5 Replies Latest reply: Jul 28, 2017 4:29 AM by Chadwick Leung RSS

    don't work logout in Qlik Sense 2017 Jun

    Natalia Andronachi

      Hi,

       

      If an user tries to log out in qliksense there appear a message "You are not logged into QlikSense". Can somebody help me ?

      Attached is a capture with error.

       

      Thanks,

      Natalia

        • Re: don't work logout in Qlik Sense 2017 Jun
          Sarvesh Srivastava

          Hi..

           

          If you're using IE you can turn off User Authentication in the browser.

           

          Open up Internet Options and click the Security tab.

          Click the custom level button.

           

          Then scroll down until you see the option in the picture

           

          IE login.png

          • Re: don't work logout in Qlik Sense 2017 Jun
            Sarvesh Srivastava

            What browser are you using? - This is odd as I am aware that this occurs to me as well with Firefox and Chrome, unless I CLOSE the browser am I truly "logged out". This is a browser thing and I believe is adjusted in settings of the browser. Is it possible that an auto-login is occurring? I have 2.0 locally and on an Amazon server and I am always prompted to login each time I close my browser.

             

            Send over the steps and browser you are using and we can try to reproduce. Also make note of any add-ons that might be installed.

             

            Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

              • Re: don't work logout in Qlik Sense 2017 Jun
                Natalia Andronachi

                It' s about chrome and IE. Is true, if I close the browser , I truly logged out.

                One my client wants that the log out option to work (like in gmail, yahoo etc),see below:

                 

                 

                1. here is a option to log out.

                cap2.png

                2. If I click to log out , I get this message.

                Capture.PNG

                Thanks

                Natalia

                  • Re: don't work logout in Qlik Sense 2017 Jun
                    Chadwick Leung

                    Hi Natalia,

                     

                    By default, the QS Server use HTTP Basic Authentication which it wasn't designed to manage logout. Unlike form login, it won't redirect users back to the login page. For the "Logged out" windows as the image you uploaded, I guess it kills the session so the message returns "You are not logged in to Qlik Sense". For a better design, I think the Refresh button should be replaced with a button to close the Internet browser window/tab. Clicking the Refresh button just restore the login session.

                     

                    To make the Logout works, you can modify the configuration of "Windows authentication pattern" from Windows (default) to Forms. This changes will use form login instead of the pop up Windows login. You can find the setting in the QMC Virtual proxies - authentication section.

                     

                    I noticed that this change would cause an issue to the Tasks "Reload License Monitor" and "Reload Operation Monitor", they will be failed when reload. Please refer to this post for solution reload license monitor : QVX_UNEXPECTED_END_OF_DATA , an additional Virtual proxy with "Windows authentication pattern" as Windows is required and the eight Data connections start with qrs_* are required to update the Connection strings as well

                     

                    Hope this help.

                    Chadwick