4 Replies Latest reply: Nov 12, 2017 8:10 PM by justin woodhead RSS

    Unable to install Qlik Sense Desktop

    Mathew Norris

      One of my colleagues has Qlik Sense Desktop installed on her PC.

       

      It's time to install the latest version of the application however the update is failing.

      (June 2017 Update)

      We have run updates in the past with no issue.

      She has admin rights on the PC.

       

      We have tried uninstalling the application and starting from the beginning but the install still fails.

      I have attached the error log

       

       

      Any suggestions?

        • Re: Unable to install Qlik Sense Desktop
          Steve Holmes

          I hesitate to tell you the answer, Mathew.  I found this fix:

           

          Re: Installation problem (always rolls back)

           

          It involves a temporary alteration to one line in the Registry; change back afterwards.

           

          Steve

            • Re: Unable to install Qlik Sense Desktop
              justin woodhead

              I get similiar error as well. Tried the regedit  as well.  Still get error applying execute package

               

              [524C:56D8][2017-11-10T10:58:48]i101: Detected package: NetFx452Full, state: Absent, cached: None

              [524C:56D8][2017-11-10T10:58:48]i101: Detected package: SenseDesktop, state: Absent, cached: None

              [524C:56D8][2017-11-10T10:58:48]i101: Detected package: DemoApps, state: Absent, cached: None

              [524C:56D8][2017-11-10T10:58:48]i101: Detected package: DesktopConnectors, state: Absent, cached: None

              [524C:56D8][2017-11-10T10:58:48]i052: Condition 'VersionNT64 >= v6.1' evaluates to true.

              [524C:56D8][2017-11-10T10:58:48]i052: Condition 'NTProductType=1' evaluates to true.

              [524C:56D8][2017-11-10T10:58:48]i199: Detect complete, result: 0x0

              [524C:56D8][2017-11-10T10:58:52]i200: Plan begin, 4 packages, action: Install

              [524C:56D8][2017-11-10T10:58:52]w321: Skipping dependency registration on package with no dependency providers: NetFx452Full

              ...

              ...

              [3780:4AA0][2017-11-10T10:59:00]i301: Applying execute package: NetFx452Full, action: Install, path: C:\ProgramData\Package Cache\89F86F9522DC7A8A965FACCE839ABB790A285A63\NDP452-KB2901907-x86-x64-AllOS-ENU.exe, arguments: '"C:\ProgramData\Package Cache\89F86F9522DC7A8A965FACCE839ABB790A285A63\NDP452-KB2901907-x86-x64-AllOS-ENU.exe" /q /norestart /chainingpackage "Qlik Sense Desktop June 2017 Patch 2 setup"'

              [3780:4AA0][2017-11-10T11:00:16]e000: Error 0x800713ec: Process returned error: 0x13ec

              [3780:4AA0][2017-11-10T11:00:16]e000: Error 0x800713ec: Failed to execute EXE package.

              [524C:56D8][2017-11-10T11:00:16]e000: Error 0x800713ec: Failed to configure per-machine EXE package.

              [524C:56D8][2017-11-10T11:00:16]i319: Applied execute package: NetFx452Full, result: 0x800713ec, restart: None

               

              Should it install the package itself before patch "Qlik Sense Desktop June 2017 Patch 2 setup" ?

               

              \NDP452-KB2901907-x86-x64-AllOS-ENU.exe" /q /norestart /chainingpackage "Qlik Sense Desktop June 2017 Patch 2 setup"

               

              Never seen a product fail like this to install on windows 7

                • Re: Unable to install Qlik Sense Desktop
                  Steve Holmes

                  Hi, Justin,

                  I have to leave your question open for more experienced users to answer.  It was largely by luck that I found the earlier trick with the registry, and I don't know where I'd be if it hadn't worked.

                  I hope a clever person who understands the data load can help!

                  Best wishes,

                  Steve

                    • Re: Unable to install Qlik Sense Desktop
                      justin woodhead

                      Thanks Steve,

                       

                      What I did was download the MS NetFrame work 4.5 myself from MS website. (NetFx452Full) dotNetFx45_Full_setup.exe. 

                      Even though I have already  believe had full version.  Installed that first.

                       

                      Than I read the documentation on server.exe install. 

                       

                      Assumed the desktop may also have similar parameters override by command line exists. 

                       

                      The override parameter to pass :-

                       

                      .\Qlik_Sense_Desktop_setup.exe -installdir  (As admin)

                       

                      So -installdir override is better than regedit.

                       

                      So it finally worked after doing the above.

                       

                      I possible believe the install of the  dotNetFx45_Full_setup.exe was the issue.

                       

                      So now installed desktop success.

                       

                      Thanks for your help.