2 Replies Latest reply: Jul 27, 2017 3:48 PM by Lauri Scharf RSS

    Authentication fails even though UDC syncs

    Lauri Scharf

      I've installed Sense Enterprise (June 2017) on a remote server, which is across a WAN, and not part of our domain. The Active Directory UDC that I set up on it is able to sync users from our local Windows AD, but I can't log into the hub with user credentials.

       

      The System Proxy log shows:

      Command=Login;Result=403;ResultText=Error: Access Denied. 'TryLogin'

       

      Is this expected behavior? I've heard that 3rd party products like Okta can be a solution, but I figured if the UDC works, then the authentication should too.