2 Replies Latest reply: Aug 4, 2017 12:15 AM by Zachary Xie RSS

    Installation failed - Qlik Sense 3.2 SR4

    Zachary Xie

      Dear all,

       

      I have problems when upgrading my Qlik Sense. If you can give some advice, that will be much appreciated. Thanks, Zac

       

      The steps I did:

      Remove the old version.

      Delete relevant folders.

      Restart PC.

      Run as Admin, install to folders on the local computer.

       

      I received an error message "installation failed", and a big log file about 45MB. Below is the first part:

       

      === Verbose logging started: 1/08/2017  13:46:32  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\temp\Qlik_Sense_Desktop_setup.exe ===

      MSI (c) (20:F8) [13:46:32:785]: Resetting cached policy values

      MSI (c) (20:F8) [13:46:32:785]: Machine policy value 'Debug' is 0

      MSI (c) (20:F8) [13:46:32:785]: ******* RunEngine:

                 ******* Product: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

                 ******* Action:

                 ******* CommandLine: **********

      MSI (c) (20:F8) [13:46:32:785]: Client-side and UI is none or basic: Running entire install on the server.

      MSI (c) (20:F8) [13:46:32:785]: Grabbed execution mutex.

      MSI (c) (20:F8) [13:46:32:825]: Cloaking enabled.

      MSI (c) (20:F8) [13:46:32:826]: Attempting to enable all disabled privileges before calling Install on Server

      MSI (c) (20:F8) [13:46:32:827]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (B0:48) [13:46:32:833]: Running installation inside multi-package transaction C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

      MSI (s) (B0:48) [13:46:32:833]: Grabbed execution mutex.

      MSI (s) (B0:D0) [13:46:32:835]: Resetting cached policy values

      MSI (s) (B0:D0) [13:46:32:835]: Machine policy value 'Debug' is 0

      MSI (s) (B0:D0) [13:46:32:835]: ******* RunEngine:

                 ******* Product: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

                 ******* Action:

                 ******* CommandLine: **********

      MSI (s) (B0:D0) [13:46:32:837]: Machine policy value 'DisableUserInstalls' is 0

      MSI (s) (B0:D0) [13:46:32:859]: SRSetRestorePoint skipped for this transaction.

      MSI (s) (B0:D0) [13:46:32:863]: File will have security applied from OpCode.

      MSI (s) (B0:D0) [13:46:33:011]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi' against software restriction policy

      MSI (s) (B0:D0) [13:46:33:011]: SOFTWARE RESTRICTION POLICY: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi has a digital signature

      MSI (s) (B0:D0) [13:46:33:497]: SOFTWARE RESTRICTION POLICY: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi is permitted to run at the 'unrestricted' authorization level.

      MSI (s) (B0:D0) [13:46:33:497]: End dialog not enabled

      MSI (s) (B0:D0) [13:46:33:497]: Original package ==> C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

      MSI (s) (B0:D0) [13:46:33:497]: Package we're running from ==> C:\Windows\Installer\486049.msi

      MSI (s) (B0:D0) [13:46:33:510]: APPCOMPAT: Compatibility mode property overrides found.

      MSI (s) (B0:D0) [13:46:33:510]: APPCOMPAT: looking for appcompat database entry with ProductCode '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'.

      MSI (s) (B0:D0) [13:46:33:510]: APPCOMPAT: no matching ProductCode found in database.

      MSI (s) (B0:D0) [13:46:33:513]: MSCOREE not loaded loading copy from system32

      MSI (s) (B0:D0) [13:46:33:515]: Machine policy value 'TransformsSecure' is 0

      MSI (s) (B0:D0) [13:46:33:515]: User policy value 'TransformsAtSource' is 0

      MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'DisablePatch' is 0

      MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'AllowLockdownPatch' is 0

      MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'DisableLUAPatching' is 0

      MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'DisableFlyWeightPatching' is 0

      MSI (s) (B0:D0) [13:46:33:518]: APPCOMPAT: looking for appcompat database entry with ProductCode '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'.

      MSI (s) (B0:D0) [13:46:33:518]: APPCOMPAT: no matching ProductCode found in database.

      MSI (s) (B0:D0) [13:46:33:519]: Transforms are not secure.

      MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\xiez\AppData\Local\Temp\Qlik_Sense_Desktop_3.2_SR4_20170801134618_003_SenseDesktop.log'.

      MSI (s) (B0:D0) [13:46:33:519]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 QCOMPUTERNAME= BURN=1 MODIFY=0 DESKTOPSHORTCUT=0 FAIL= MSIINSTALLPERUSER=1 ALLUSERS=2 STORAGEPATH=C:\Users\xiez\Documents\Qlik INSTALLDIR=C:\Users\xiez\AppData\Local\Programs\Qlik\Sense CUSTOMPATH= REBOOT=ReallySuppress CURRENTDIRECTORY=C:\temp CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=544

      MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{DDB6934C-97B4-4198-9643-F464C328AABA}'.

      MSI (s) (B0:D0) [13:46:33:519]: Product Code passed to Engine.Initialize:           ''

      MSI (s) (B0:D0) [13:46:33:519]: Product Code from property table before transforms: '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'

      MSI (s) (B0:D0) [13:46:33:519]: Product Code from property table after transforms:  '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'

      MSI (s) (B0:D0) [13:46:33:519]: Product not registered: beginning first-time install

      MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '2'.

      MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '2'.

      MSI (s) (B0:D0) [13:46:33:519]: Product {907839F0-F050-4C4A-BDF4-2FB2A133A39F} is not managed.

      MSI (s) (B0:D0) [13:46:33:519]: MSI_LUA: Credential prompt not required, user is an admin

      MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

      MSI (s) (B0:D0) [13:46:33:519]: Entering CMsiConfigurationManager::SetLastUsedSource.

      MSI (s) (B0:D0) [13:46:33:519]: User policy value 'SearchOrder' is 'nmu'

      MSI (s) (B0:D0) [13:46:33:519]: Adding new sources is allowed.

      MSI (s) (B0:D0) [13:46:33:520]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

      MSI (s) (B0:D0) [13:46:33:520]: Package name extracted from package path: 'SenseDesktop.msi'

      MSI (s) (B0:D0) [13:46:33:520]: Package to be registered: 'SenseDesktop.msi'

      MSI (s) (B0:D0) [13:46:33:520]: Note: 1: 2205 2:  3: Error

      MSI (s) (B0:D0) [13:46:33:520]: Note: 1: 2262 2: AdminProperties 3: -2147287038

      MSI (s) (B0:D0) [13:46:33:520]: Machine policy value 'DisableMsi' is 0