5 Replies Latest reply: Sep 12, 2017 5:14 AM by SAHLI Abderahmane RSS

    Qlik Sense June 2017 hang on add data

    Gianluca Masci

      On new install or Sense server June 2017 on win2012 r2 all work fine except when i need to add data, when click the wait page loop without end , any ideas? All in the web developer tools seen to wok fine. I tried to uninstall and reinstall bit the problem persist. Thanks

        • Re: Qlik Sense June 2017 hang on add data
          Chadwick Leung

          Similar problem here. I am having a fresh installation of Qlik Sense Enterprise Jun 2017 release for upgrade review. I did a side by side comparison with the releases Jun 2017 and 3.2 SR4, focusing on "Add Data" operation after read Gianluca's post. The two QS server are installed on separated machine with the same hardware resources. The following list some findings:

           

          For initializing the Add date page

          1a) Jun 2017 -  20+ sec

          1b) 3.2 SR4 - show instantly


          For initializing the MS SQL Server connection creation page (sample check)

          2a) Jun 2017 -  20+ sec

          2b) 3.2 SR4 - show instantly

           

          For initializing the select data to load/add data page

          3a) Jun 2017 -  20+ sec, sometimes the process is terminated and is needed to re-click the Create button for re-try

          3b) 3.2 SR4 - show instantly


          I tried to monitor Windows Task Manager during the above operations and the resources (CPU/Memory) maintain at a low level.

          • Re: Qlik Sense June 2017 hang on add data
            Gianluca Masci

            This is the image:

            Errore Add Data.png

            • Re: Qlik Sense June 2017 hang on add data
              SAHLI Abderahmane

              To resolve the problem:

              First:  Stop all QS services on all nodes
              Then:
              Edit C:\Windows\Microsoft.NET\Framework64\v4.0.30319\config\machine.config
              After:
              Change (or add) the <runtime/> tag to reflect:
              <runtime>

                 <generatePublisherEvidence enabled="false"/>

              </runtime>

              To finish:
              Start all the services & test


              it work fine for me !