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NPrinting 17.3 - SMTP not sending to external addresses

Hi,

We have a NPrinting service sending our reports everyday and it works just fine, but when I have to send this same reports to any e-mail that is not on our Active Directory, it doesn't send. Did anyone have this problem too? Can someone help me, please?

Thanks in advance,

João

1 Reply
Ruggero_Piccoli
Support
Support

Hi,

Check the SMTP server configuration and logs. This seems and anti-spam setting of the SMTP server.

Best Regards,

Ruggero

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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.