9 Replies Latest reply: Sep 6, 2017 7:18 AM by Constantin Leeb RSS

    QV IE Plugin is reloading app every second

    Constantin Leeb

      Hi,

       

      We currently face the problem that the IE plugin keeps reloading the application once opened every second so that you can not work with it.

      Our first guess was a mismatch between the server and the IE plugin version, but this did not solve the problem.

       

      Any other hint what we could check to fix this issue?

       

      Best regards,

      Constantin

        • Re: QV IE Plugin is reloading app every second
          Marcus Sommer

          What do you mean with reloading - a reload of the entire datamodel triggered by macro, edx, server ... or some of the sheet-objects are calculating continuously?

           

          Anything has changed on the OS or the IE respectively their settings? Any macros/actions are implemented in the application? Does this happens to only certain applications or all? Any changes within the application(s) - for example the use of now()?

           

          - Marcus

            • Re: QV IE Plugin is reloading app every second
              Michael Andreasson

              As Marcus said we need a little more information on what you mean with reloading.

               

              If you are referring to Plugin constantly reconnecting to report without coming to opening there might be a problem with a user created object. Had a similar incident a while back where a user had created a table and (by mistake) put all available fields as dimensions. Found it by using the "Shared file viewer" in QVTools.

               

              Regards,

              /Michael

              • Re: QV IE Plugin is reloading app every second
                Constantin Leeb

                Hi Marcus,

                 

                Maybe reloading was the wrong word for it:

                It looks like it does restart the application every second when you started it on the Access Point with the IE Plugin.

                So imagine if you open a normal website and then hit refresh every second. It is not related to any reload of data, in my opinion just the IE plugin gets refreshed every second.

                 

                No changes within the applications or OS or the IE.

                The only thing that changed was the IE plugin.

                 

                It is working fine when just the IE plugin is installed, but whenever the Local Client is installed as well this issue appears again. Is there any way to make a setting which IE plugin version shall be chosen when opening an application on the access point?

                 

                BR

                Constantin

                  • Re: QV IE Plugin is reloading app every second
                    Marcus Sommer

                    This sounds weird. Do I understand it right that it worked with the IE plugin if no qv desktop client is installed and as soon the desktop client is installed it started the continuously recalculation of the objects?

                     

                    Where do you try to open the application - within the native browser or by accessing the access point through the desktop client? Which releases of server, desktop client and IE plugin are installed and which was it before as it was working?

                     

                    - Marcus

                      • Re: QV IE Plugin is reloading app every second
                        Constantin Leeb

                        Yes correct, it is weird.

                        We try to open it directly in the IE, so native browser.

                         

                        QV IE Plugin version: 11.20.12904.0

                        QV Local Client: 11.20.13206.0

                        QV Server: 11.20.12913.0

                         

                        Just the QV Local client is on a different SR and this seems to cause the problem.

                        As updating the client will take quite a long time within our company, I'm looking for a quick workaround if that is possible. Is there any setting in the client/server?

                          • Re: QV IE Plugin is reloading app every second
                            Marcus Sommer

                            I don't think that there are any settings which could cure a possible incompatibility between different releases. If I understand it right the release of IE plugin has recently changed - couldn't you re-install the old release again? Or has also the release from the desktop client changed? What was the reason for those changes and especially why not changing the releases of all components?

                             

                            Beside them - does it happen to all applications and was there any changes? Before playing with all the release-stuff you should exclude any other possible reasons.

                             

                            - Marcus