2 Replies Latest reply: Sep 7, 2017 3:35 AM by Sriram Sitaraman RSS

    Qlik Sense installation failure

    Gysbert Wassenaar



      I'm trying to help somebody getting Qlik Sense Desktop to install on his laptop. So far no success.

      Things tried so far

      • Run the installer with the Run as Administrator option
      • Disable antivirus
      • Check that the users document folder is a regular folder and not a shared network drive or something like that
      • Custom install with a different installation location (c:\qlik\sense)
      • Tried both the june2017 release and 3.2 SR4


      Things seem to go fine until as custom action involving powershell gets executed. After that fails it looks like a rollback is started. Below a part of the log that seems relevant. The full log is attached. I'd appreciate any help.


      MSI (s) (2C:44) [10:38:12:828]: Executing op: ActionStart(Name=WriteIniValues,Description=Writing INI files values File: [1],  Section: [2],  Key: [3], Value: [4],)

      MSI (s) (2C:44) [10:38:12:829]: Executing op: ProgressTotal(Total=4,Type=1,ByteEquivalent=13200)

      MSI (s) (2C:44) [10:38:12:829]: Executing op: IniFilePath(File=Settings.ini,Folder=C:\Qlik\Sense\Engine\)

      MSI (s) (2C:44) [10:38:12:830]: Executing op: IniWriteRemoveValue(Section=Settings 7,Key=StoragePath,Value=C:\Users\Carlo\Documents\Qlik\Sense,Mode=0)

      MSI (s) (2C:44) [10:38:12:832]: Executing op: IniWriteRemoveValue(Section=Settings 7,Key=CustomDataPath,Value=C:\Qlik\Sense\Connectors,Mode=0)

      MSI (s) (2C:44) [10:38:12:837]: Executing op: IniFilePath(File=services.conf,Folder=C:\Qlik\Sense\)

      MSI (s) (2C:44) [10:38:12:837]: Executing op: IniWriteRemoveValue(Section=globals,Key=LogPath,Value="C:\Users\Carlo\Documents\Qlik\Sense\Log",Mode=0)

      MSI (s) (2C:44) [10:38:12:841]: Executing op: IniFilePath(File=QlikSenseBrowser.ini,Folder=C:\Qlik\Sense\QlikSenseBrowser\)

      MSI (s) (2C:44) [10:38:12:841]: Executing op: IniWriteRemoveValue(Section=General,Key=cloudreg,Value=false,Mode=0)

      MSI (s) (2C:44) [10:38:12:844]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)

      MSI (s) (2C:44) [10:38:12:845]: Executing op: CustomActionSchedule(Action=CA_ConvertToUTF8,ActionType=1025,Source=BinaryData,Target=CAQuietExec,CustomActionData="powershell" -NoLogo -NonInteractive -InputFormat None –ExecutionPolicy Unrestricted -Command "if (Test-Path -path 'C:\Qlik\Sense\Engine\Settings.ini') {{ (Get-Content 'C:\Qlik\Sense\Engine\Settings.ini') | Set-Content -Encoding UTF8 -Force 'C:\Qlik\Sense\Engine\Settings.ini'" }})

      MSI (s) (2C:20) [10:38:12:849]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI73BE.tmp, Entrypoint: CAQuietExec

      MSI (s) (2C:48) [10:38:12:850]: Generating random cookie.

      MSI (s) (2C:48) [10:38:12:856]: Created Custom Action Server with PID 6084 (0x17C4).

      MSI (s) (2C:50) [10:38:12:943]: Running as a service.

      MSI (s) (2C:50) [10:38:12:948]: Hello, I'm your 32bit Impersonated custom action server.

      CAQuietExec:  Error 0xc0000142: Command line returned an error.

      CAQuietExec:  Error 0xc0000142: QuietExec Failed

      CAQuietExec:  Error 0xc0000142: Failed in ExecCommon method

      CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

      MSI (s) (2C:44) [10:38:13:110]: Note: 1: 2265 2:  3: -2147287035

      MSI (s) (2C:44) [10:38:13:111]: User policy value 'DisableRollback' is 0

      MSI (s) (2C:44) [10:38:13:111]: Machine policy value 'DisableRollback' is 0

      Action ended 10:38:13: InstallFinalize. Return value 3.

      MSI (s) (2C:44) [10:38:13:260]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1260737681,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)

      MSI (s) (2C:44) [10:38:13:261]: Executing op: DialogInfo(Type=0,Argument=1033)

      MSI (s) (2C:44) [10:38:13:261]: Executing op: DialogInfo(Type=1,Argument=Qlik Sense Desktop)

      MSI (s) (2C:44) [10:38:13:262]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action: [1],,CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files File: [1],)

      MSI (s) (2C:44) [10:38:13:264]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)

      MSI (s) (2C:44) [10:38:13:264]: Executing op: ProductInfo(ProductKey={907839F0-F050-4C4A-BDF4-2FB2A133A39F},ProductName=Qlik Sense Desktop,PackageName=SenseDesktop.msi,Language=1033,Version=169607170,Assignment=0,ObsoleteArg=0,ProductIcon=Icon_Qlik,,PackageCode={DDB6934C-97B4-4198-9643-F464C328AABA},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=2)