1 Reply Latest reply: Sep 12, 2017 4:25 PM by Kevin Pinto RSS

    Receiving allocation from unknown engine - how to fix?

    Kevin Pinto

      Another day, another NPrinting issue, sigh...


      We are using the July 2017 engine.  NPrinting reports quietly stopped working six days ago, with days worth of report tasks being queued up - over 100.


      Upon investigation, I found that the single NPrinting engine was offline.  I find the following error messages in the nprinting_scheduler.log file:


      Receiving allocation from unknown engine 16ffadc1-5450-4ae4-b478-85c21d8eb6e0. Message will be discarded.


      How to fix this?