13 Replies Latest reply: Sep 15, 2017 7:14 AM by Mike Hennigan RSS

    NPrinting Error

    Mike Hennigan

      Has anyone ever received the following error message when trying to preview a report in NPrinting:

      Capture.PNG

       

      If so, what did you do to fix the issue?

       

      We are using NPrinting 17.3, the .qvw file that is linked to this app is 82k and we have one filter on the current year.  I wouldn't think we should be getting a time out error.

       

      Any information would be greatly appreciated!

        • Re: NPrinting Error
          yusuuf rawat

          Good day , yes , if the preview runs for  longer than 10 minutes , you arnt allowed to  view the preview and you will have to run the full report and view it instead .

            • Re: NPrinting Error
              Mike Hennigan

              Thanks for the reply, but my question is why would this report take so long to run?  I'm only trying to show three very simple charts for the current year.

                • Re: NPrinting Error
                  Ruggero Piccoli

                  Can you post the template?

                   

                  The preview can be very long in case of, for example, many nested levels.

                   

                  Do you have this error only with a specific template? Could you test another template?

                   

                   

                  Best Regards,

                  Ruggero

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                    • Re: NPrinting Error
                      Mike Hennigan

                      Will this work Ruggero?

                      Capture.PNG

                      It's pretty straight forward.  It's a very simplistic report that I was using as a proof of concept.  It really shouldn't time out like it has been.

                        • Re: NPrinting Error
                          Ruggero Piccoli

                          This is very simple and it should be produced fast.

                           

                          Did you tried to preview another template? Just to understand if the problem is in the template or in the installation.

                          Is the Engine/s online?

                          Did you checked the logs to see if there are some errors?

                            • Re: NPrinting Error
                              Mike Hennigan

                              I just checked another Excel based report that uses the same App.  Again it is pretty simple and it took 4 minutes but the preview actually opened.  I'm not sure how to tell if the engine is online but I'm assuming it is since I was able to preview the Excel report.  I'm also not sure how to go about checking the logs.

                                • Re: NPrinting Error
                                  Chanty 4u

                                  Hi ,

                                   

                                  Its not problem with the engine  .  Engine location  you can see when you login with the Admin only

                                   

                                  --- Admin -tab--- engine settings---- there you can see engine is online or offline

                                   

                                  if it is in offline reports will not work.

                                   

                                   

                                  and the error is more than 10 min ----- it because of the data /charts or more in the template by size wise..

                                   

                                   

                                  same report dont do preview   schedule the task it will work ;

                                  correct me if i am wrong

                                   

                                  Ruggero Piccoli

                                  • Re: NPrinting Error
                                    Ruggero Piccoli

                                    About logs you can refer to Logging ‒ Qlik NPrinting. You should check if there are some errors or share a copy of the log files.

                                     

                                    You could also check if your hardware met the requirements Planning your deployment ‒ Qlik NPrinting or if you lack resources. For example, if you open the source document in QlikView Desktop from the Engine computer is it performing well or is it slow?

                                     

                                    Is NPrinting Server and Engine/s installed on a reserved computer or are they in the same computer of a QlikView Server or Qlik Sense Server (not supported)?

                                      • Re: NPrinting Error
                                        Mike Hennigan

                                        Ruggero,

                                         

                                        Thanks for the information!  I will pass it onto our systems administrator to ensure that there aren't any errors in the logs and we have enough resources on the NPrinting server (it isn't on the same server as our QV environment).

                                         

                                        The dashboard performs fine when the server copy is opened through my desktop version of QV.