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This is a known issue when using NPrinting 16.5 & QlikView 11.20 SR15 and above. You will need to:
- upgrade to NPrinting 16.6 & QlikView 12.10 SR4 (or above and up to SR7)
- redesign your template to use the individual objects as images (as opposed to using the complete sheet)
See NPrinting 16.6 release notes, available on our download site, for details.
HTH - Daniel.