1 Reply Latest reply: Nov 1, 2017 6:10 AM by Gustav Gager RSS

    License monitor reload fail: NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid

    Gustav Gager

      Hi Everyone. I have a server where the license monitor will not reload. When i check the log i get the error below. I have checked the data connections and both the app and the data connectors have SA_Repository as the owner. Have anyone seen this error befor?

       

      2017-10-11 17:19:39 1218 CALL QRS

        2017-10-11 17:19:39 0610 LET NumRowsQRS = 0

        2017-10-11 17:19:39 0611 SET QRS_RowCounts = 'QRS Row Counts: '

        2017-10-11 17:19:39 0613 For each endpoint in 'monitor_apps_REST_license_user','monitor_apps_REST_license_login','monitor_apps_REST_user','monitor_apps_REST_license_access','monitor_apps_REST_app'

          2017-10-11 17:19:39 0614 CALL monitor_apps_REST_license_user

            2017-10-11 17:19:39 0634 LIB CONNECT TO ***

            2017-10-11 17:19:39 0636 RestConectorMasterTable:

            2017-10-11 17:19:39 0637   SQL SELECT

            2017-10-11 17:19:39 0638       "id" AS "id_u0",

            2017-10-11 17:19:39 0639       "createdDate",

            2017-10-11 17:19:39 0640       "modifiedDate",

            2017-10-11 17:19:39 0641       "modifiedByUserName",

            2017-10-11 17:19:39 0642       "lastUsed",

            2017-10-11 17:19:39 0643       "quarantined",

            2017-10-11 17:19:39 0644       "quarantineEnd",

            2017-10-11 17:19:39 0645       "__KEY_root",

            2017-10-11 17:19:39 0646       (SELECT

            2017-10-11 17:19:39 0647           "id",

            2017-10-11 17:19:39 0648           "userId",

            2017-10-11 17:19:39 0649           "userDirectory",

            2017-10-11 17:19:39 0650           "name",

            2017-10-11 17:19:39 0651           "__FK_user"

            2017-10-11 17:19:39 0652       FROM "user" FK "__FK_user")

            2017-10-11 17:19:39 0653   FROM JSON (wrap on) "root" PK "__KEY_root"

            2017-10-11 17:19:43      14 fields found: id, userId, userDirectory, name, __FK_user, id_u0, createdDate, modifiedDate, modifiedByUserName, lastUsed, quarantined, quarantineEnd, __KEY_root, __extra_,

            2017-10-11 17:19:43      Error: QVX_UNEXPECTED_END_OF_DATA: HTTP protocol error 401 (Unauthorized):

            2017-10-11 17:19:43     

            2017-10-11 17:19:43      'NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid.

            2017-10-11 17:19:43      Execution Failed

            2017-10-11 17:19:43      Execution finished.