7 Replies Latest reply: Oct 17, 2017 6:41 AM by Steve Dark RSS

    Qliksense URL accessing issue

    Rakesh Pareek

      Hi,

       

      When  I  am accessing the qliksense url from mobile then it's showing the issue as 'user is not authenticated', but when I am logging the same user on laptop or desktop then its successfully opens and when I am logging another user from laptop/desktop/mobile then it's logging successfully.

       

      In short facing issue with one domain user which is logging at laptop/desktop but not logging at mobile and other domain users are logging at laptop/desktop/mobile.

      Now I am confused that where I have to check the issue.

       

      Kindly suggest.

        • Re: Qliksense URL accessing issue
          Steve Dark

          There is a thing where some platforms require the domain when logging in (i.e. domain\username) where others require only username.  It should always work if you include the domain.

           

          There is a setting on the Proxy (or virtual proxy) where you can remove the term Windows (I don't have access to a QMC right now) and it will work without the domain in all circumstances.

           

          Steve

            • Re: Qliksense URL accessing issue
              Rakesh Pareek

              Hi Steave,

               

              Your solution is working, but I have a local user same name as domain user. So when I am logging then its not showing the apps, which should be accessible by domain user. Showing only work & everyone tab (by default access to all users).

               

              Kindly suggest a solution by which I can login with my domain user.

                • Re: Qliksense URL accessing issue
                  Steve Dark

                  You will either need to fully qualify, by using domain\username or change one of the usernames so that they don't match, I would assume.

                   

                  Presume that these users have different passwords?  What happens if you put in the domain user password when you have two usernames the same?

                   

                  If you revoke token rights from the local user, does that work?

                   

                  Steve

                    • Re: Qliksense URL accessing issue
                      Rakesh Pareek

                      Hi,

                       

                      For both of the users, password is same and there are no rights to local users, so when I am opening hub through local user its just shows work page blank. At live system, I cannot take risk of changing of password or any type of change, because the local user is the admin user for local services and domain user is used in qlik sense configuration.

                      I am unable to understand where is the issue (qlik side or domain side).

                        • Re: Qliksense URL accessing issue
                          Steve Dark

                          To my mind this is an oversight in Sense.  I did wonder what would happen in this scenario when I have set up sites without using the Windows domain prefix.

                           

                          Can you not simply log on with the domain prefix for that one user?

                           

                          Alternatively set up a new domain user and move the token across to them.  The existing domain user can still be used for QMC and any other services you use them for?

                           

                          You could raise something with Qlik support, but I suspect it may come back as working as designed.