2 Replies Latest reply: Oct 25, 2017 2:35 AM by Shraddha Bohade RSS

    Error

    Shraddha Bohade

      Hi All,


      Following error message that is showing up in the Server Manager after we run the task for the report on N-printing 17.5 Would this tell us more about what exactly is occurring?:


      Faulting application name: Qv.exe, version: 12.10.0.0, time stamp: 0x582ad83d

      Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e

      Exception code: 0xc0000005

      Fault offset: 0x00000000000546fb

      Faulting process id: 0x624

      Faulting application start time: 0x01d346d329267b14

      Faulting application path: C:\PROGRA~1\QlikView\Qv.exe

      Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

      Report Id: 6f7353c9-b2c6-11e7-80d3-005056b019f1

      Faulting package full name:

      Faulting package-relative application ID:

        • Re: Error
          Devarasu R

          Hi,

           

          I don't have nprinting 17 version. would be able to raise ticket with qlik support team.

          also can you share more detailed level log (log path : C:\ProgramData\NPrinting\Logs) extract recent error & share it.


          some more details required:

          what is you app file size?

          Environment ?

          Ram:

          also check below points,

          1) is this issue occur 1st time after installation? if so try to clean/ re-install with latest version

          2) have you tried to restart Nprint services? tested the app?

          3) app located same server folder/different location? try to do simple report & test it out

          5) only this issue occurred in this app? what about other app works?

          6) did you applied any patch/upgraded to latest version?

           

          Thanks

          Deva

            • Re: Error
              Shraddha Bohade

              Hi ,

               

              as i checked

              1)I tried to restart n-printing services

              2)app located on other server.

              3)I test with small app i.e size is 151KB that time not show any error  but this issue occured for specific application   app size is 255 MB.