You will need to add the image to your 'default' folder. While people's directory structures will vary, your's is likely here:
Once you've added it to the default folder, you will be able to add images via the Text/Image chart object, as pictured.
Hi AAron - can you explain a bit more when you say:
"A key user who's working whit Qlik Sense, needs to upload an image constantly when the dashboard it's in PRD environment."
Is the image not staying in the dashboard?
What edition of the software is being used, Qlik Sense Cloud, Desktop or Enterprise?
Depending on the edition, images may be added differently.
Watch the attached video - to see if we are on the same page of thinking.
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aaron.mp4 6.5 MB