0 Replies Latest reply: Nov 1, 2017 7:41 PM by Annemarie Mikolaitis RSS

    Sense Governance Collector - Socket closed error

    Annemarie Mikolaitis

      Qlik Sense version: 3.2 SR 3

      QSGC version: 2.1.1

      I've attempted to run the collector twice on an environment with ~360 apps, choosing Harvest App Medata (Harvest all apps) & Harvest Access Control Metadata (all resources checked).  Both times it has failed with a socket closed error.

      Run 1: 3hrs, 26 min - processed ~319 apps

      Run 2: 3hrs, 17 min - processed ~339 apps

       

      Here is the last few lines of one of the log files:

      {"jsFile":"app-sheets.js","level":"info","message":"Sheet and sheet object collection completed on appId: 186e0357-dbcd-4732-a36d-9f5d6d1dd2a2","timestamp":"2017-10-20T02:39:21.512Z"}

      {"jsFile":"writeToXML.js","level":"debug","message":"Wrote file: \\\\qvhpeitg\\QlikSense\\GovernanceCollector\\metadata\\186e0357-dbcd-4732-a36d-9f5d6d1dd2a2_Sheet.xml","timestamp":"2017-10-20T02:39:21.559Z"}

      {"jsFile":"writeToXML.js","level":"debug","message":"Wrote file: \\\\qvhpeitg\\QlikSense\\GovernanceCollector\\metadata\\186e0357-dbcd-4732-a36d-9f5d6d1dd2a2_sheetObject.xml","timestamp":"2017-10-20T02:39:21.606Z"}

      {"jsFile":"app-library-dimensions.js","level":"error","message":"Error processing dimensions for app 186e0357-dbcd-4732-a36d-9f5d6d1dd2a2","timestamp":"2017-10-20T02:40:47.184Z"}

      {"jsFile":"app-library-dimensions.js","level":"error","message":"{\"code\":-1,\"message\":\"Socket closed\"}","timestamp":"2017-10-20T02:40:47.200Z"}

      {"jsFile":"app-library-masterobjects.js","level":"error","message":"Error processing Master Library Visualizations for app 186e0357-dbcd-4732-a36d-9f5d6d1dd2a2","timestamp":"2017-10-20T02:40:47.200Z"}

      {"jsFile":"app-library-masterobjects.js","level":"error","message":"{\"code\":-1,\"message\":\"Socket closed\"}","timestamp":"2017-10-20T02:40:47.200Z"}

      {"jsFile":"app-library-measures.js","level":"error","message":"Error processing measures for app 186e0357-dbcd-4732-a36d-9f5d6d1dd2a2","timestamp":"2017-10-20T02:40:47.200Z"}

      {"jsFile":"app-library-measures.js","level":"error","message":"{\"code\":-1,\"message\":\"Socket closed\"}","timestamp":"2017-10-20T02:40:47.200Z"}

       

      Any idea why we're getting socket closed errors and what we need to do to get this to complete successfully?  Is there a timeout parameter somewhere that can be increased?